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Provider Portal

In 2021, Aetna Better Health of California (ABHCA) has partnered with Availity to make it easy for you to work with us online. 

Please visit Availity's registration process to enroll

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Dates to know about Availity

Be on the lookout over the next few months for co-branded emails directly from Availity as new products roll out and training plans are developed. Here are the dates you’ll be able to use certain features of Availity:

  • Payer Spaces
  • Claim Submission Link (through Change HealthCare) 

  • Contact us messaging 

  • Claim status inquiry  

  • Appeals and Grievances

    • Grievance submission
    • Appeal submission
    • Grievance and appeals status


1/22/21 Releases


  • Panel Roster - Panel Lookup
  • Reports

    • PDM/ProReports (Provider Deliverables Manager)
    • Ambient (business intelligence reporting)


As of 10/26/2021


  • EFT Registration
  • Claims look up
  • Online claim submission
  • Prior authorization submission and look up
  • Grievance and Appeals submission
  • Panel searches
  • A new robust prior authorization tool
  • Review of Grievance and Appeals cases
  • Eligibility and member look up

Q1 2021


  • Prior authorization - Submission and Status Lookup


Q2 2021


  • Eligibility and Benefits


Q3 2021


  • Remit PDF
  • Enhanced Panel Roster
  • Enhanced G&A Tool

Already using Availity?

Already using Availity?

Just log in with your regular credentials and choose Aetna Better Health from your list of payers. This allows you to start using the portal and all its features. The portal tools inside make all your admin work as easy as possible.


New to Availity? 


If you’re new to Availity, you’ll want to register right away. Just click “Register now” to get started. You can get training once you log in.


Register now


Learn about Availity portal registration


Get training on Availity


Need help with registration? Just call Availity at 1-800-282-4548. They can help from 8 AM to 8 PM ET, Monday through Friday (except for holidays).




You can fax your form to us at 1-855-772-9076 (TTY: 711).



You can mail your form to us at:


Aetna Better Health® of California
Provider Relations
10260 Meanley Drive
San Diego, CA 92131



You can email us your registration form.

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