Skip to main content

Our provider training

At Aetna Better Health® of California, we make sure our providers have the right tools and resources to take care of our members. We’ve gathered some helpful links and training videos to make your transition to our team as smooth and easy as possible. Get started with your provider orientation today.

Orientation schedule

Orientations will be held weekly, on Wednesdays at 12 PM. If you wish to participate, you can RSVP by emailing our Provider Services team.

Have a question?

You can call Provider Relations at 1-855-772-9076 (TTY: 711) with any questions or to learn more about available orientation options.

Joining our team

Joining our team

We hold our initial provider orientation within 10 days of adding a new provider to our database. All providers must complete orientation before they can provide services to Aetna Better Health® of California members.


We would like to invite you and your office staff to join us for our provider orientation. You’ll learn important information about the programs and services we provide. You’ll learn more about our:


  • Grievance system
  • Medi-Cal managed care services
  • Policies and procedures
  • Member rights and responsibilities
  • Cultural competency
  • Health education requirements standards
  • Services for children with special health care needs
  • Guidelines for balance billing

Cultural competency training

Cultural competency training

Aetna Better Health of California doesn’t discriminate against people due to their race, ethnicity, national origin, religion, gender, age, mental or physical disability, sexual orientation, genetic information or medical history, ability to pay, or ability to speak English. Visit our cultural competency page to learn more about our cultural competency training.

Also of interest: