Starting January 1, 2019, Aetna Better Health of Kansas will be a Kansas Medicaid, KanCare, health plan offering services statewide in Kansas.
Open enrollment starts October 1, 2018. We hope you choose Aetna Better Health of Kansas as your KanCare health plan.
Lots of folks have questions about their specific coverage or Medicaid in general. So we went ahead and answered some of the most common questions below. If you don’t find your answer here, just give us a call at 1-855-221-5656, (TTY: 711).
Frequently asked questions about...
Reasons to choose Aetna Better Health of Kansas
- Nationally, we have over 30 years of experience serving Medicaid members
- We offer quality care for you and your family
- We’ve been serving Kansans for over 20 years
- You can pick any provider from our large, statewide network
- We join you wherever you are in your health journey to help you meet your goals
- Great people who work in our health plan live in Kansas
- We offer better benefits and services at no cost to you
Benefits and Care
KanCare benefits will not change
You will receive the same KanCare benefits with Aetna Better Health that you did with Amerigroup.
With your current health plan, you enjoy extra benefits like transportation and adult dental care. You will get many of these same extra benefits along with some new ones with Aetna Better Health of Kansas.
Health care for family members with special needs
We'll do all we can to make sure your loved ones receive the care they need. The state will provide us information about the services that individual has received. We will make sure those services remain available to them.
KanCare health plan start date
Starting January 1, 2019, you'll be automatically enrolled with Aetna Better Health of Kansas if you were enrolled with Amerigroup and you do not make another election. We're excited to have you join us and are ready to help with anything you need.
Switching to Aetna Better Health of Kansas
If you’re currently enrolled in another KanCare plan and would like to change your plan to Aetna Better Health of Kansas, you can:
- Go online Member Web Services
- Call: 1-866-305-5147 (TDD/TTY 1-800-766-3777)
Your Amerigroup ID card
You will be able to use your Amerigroup ID card until December 31, 2018.
However, you'll also receive a new Aetna Better Health of Kansas member ID card for each member of your family that is enrolled in KanCare. You'll need to use that card starting January 1, 2019.
Find a provider in our network
To find out if your provider is in our Aetna Better Health of Kansas network, call 1-855-221-5656.
Coming soon: You will be able to search our online provider listing.
Multi-language interpreter services
English: To access language services at no cost to you, call 1-855-221-5656.
Spanish: Para acceder a los servicios lingüísticos sin costo alguno, llame al 1-855-221-5656.
Vietnamese: Để truy cập các dịch vụ ngôn ngữ miễn phí cho bạn, hãy gọi 1-855-221-5656.