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Questions?
Just call KMAP Customer Service at 1-800-933-6593. You can call Monday through Friday, 8 AM to 5 PM. You can also call Provider Experience at 1-855-221-5656 (TTY: 711). We’re here for you Monday through Friday, 8 AM to 5 PM.
Why our network?
Why our network?
Whether you’re a physical or behavioral health care provider, we’ll work with you to understand your business and meet your needs.
When you take part in our provider network, you benefit from:
- Competitive compensation
- Ongoing support and learning opportunities
- Timely and efficient claims processing
- Advanced technology to help enhance patient care
- Dedicated support from us
Get all the answers you need from our communication materials, including the provider manual, newsletters and bulletins, emails, website notices, training kits and more.
We also help you:
- Track member information and updates
- Find forms
- Review claims or remittance advice
Your Provider Experience team
Your Provider Experience team
After you join our network, we’ll assign you a Provider Experience representative. They’ll be your primary point of contact with us, sharing important information with you. They’ll also help you with any admin or operational concerns, like tracking member information and updates, finding forms and reviewing claims or remittance advice.
Your Provider Experience representative will:
- Share our administrative policies and procedures
- Communicate changes and updates that help you in the efficient administration of our plans
- Advocate on your behalf to resolve issues
Our Provider Experience representatives are based in the communities they serve, fostering personal relationships and a high level of responsiveness. They engage with providers in a variety of ways to provide proactive, prompt and collaborative communication.
You can also find answers in your provider materials, like your provider manual (PDF), notices and newsletters, training, emails and more.
To find contact information for our Provider Experience representatives, you can check out our territory maps.
How to join our network
If you’re interested in joining our network, you must first register in the state’s provider enrollment system.* Just complete an online application on the KMAP enrollment page.
More on how to register for KMAP (PDF)
Questions? Just call KMAP Customer Service at 1-800-933-6593. You can call Monday through Friday, 8 AM to 5 PM.
*This requirement is regulated by Title 42 Code of Federal Regulations (CFR) §438.602(b) (1). This rule applies to all provider types and specialties and is inclusive of the billing, rendering, ordering, prescribing, referring, sponsoring, and attending providers.
Aetna Better Health of Kansas doesn’t discriminate against providers that serve high-risk populations or specialize in conditions that require costly treatments.