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Electronic visit verification (EVV)

EVV is a telephone and computer system that verifies service visits for STAR Kids members. It’s like an electronic time sheet for agencies that provide services from personal attendants or private-duty nurses. 

Verify your services

Verify your services

Using the EVV system helps verify your time for:

 

  • Personal attendant services (PAS) 
  • Community First Choice (CFC) PAS and habilitation (HAB) services 
  • Personal care services (PCS)
  • Private-duty nursing services
  • In-home respite care
  • Flexible family support services

 

The EVV system is easy to use and there is no cost to providers.

How does EVV work?

You can use a patient’s landline phone to call a toll-free number each time you start and finish services. If the patient doesn’t have a landline, your agency can install a device that records:

 

  • Type of service provided
  • Person receiving the service
  • Date and time service delivery begins and ends
  • Location of service delivery
  • Person providing the service
  • Other info necessary to ensure accuracy of Medicaid claims

EVV Training Updates Jan 2023

 

EVV Compliance Job Aid Program Providers

 

EVV Compliance Job Aid CDS Employers

 

EVV Policy Training for CDS Employers Now Available in Spanish (PDF)

 

EVV Portal and Training Updates for February 2021 (PDF)

 

EVV Portal Improvements and Training Updates for January (PDF)

 

EVV TMHP News 

 

EVV Visit Transaction Rejection Errors Guide Now Available (PDF)

 

Cures Act EVV: Practice Period Update and Important Dates (PDF)

 

Electronic Visit Verification Existing EVV: Training Requirements Checklists (PDF)

 

Existing EVV Users Live EVV Training Webinars in June (PDF)

 

Cures Act EVV: Live EVV Training Webinars in May and June (PDF)

 

Cures Act EVV Training Sessions March 23-26 in Austin (PDF) (Cancelled)

 

EVV Training Sessions March 12-13 in Austin for Current Program Providers (PDF)

 

EVV Tool Kit Module 17 — EVV Vendor Transfer Policy and Process (PDF)

 

EVV Tool Kit Module 16 — Cures Act EVV Expansion: EVV Vendor Selection and Onboarding (PDF)

 

EVV Required Training Must Be Completed by Dec (PDF)

 

Save the Date for FMSA Annual Training on Oct. 21 (PDF)

 

EVV Claims Submission Requirements for MCO-Only Enrolled Program Providers Currently Required to Use EVV (PDF)

 

Texas Medicaid & Healthcare Partnership (TMHP) Electronic Visit Verification (EVV) FAQ (PDF)

 

EDI Companion Guides webpage of the TMHP website, reference the 837P Acute Care Companion Guide, 837I Acute Care Companion Guide, and 277 Claims Acknowledgement (277CA) Companion Guide

 

Electronic Visit Verification Training Begins Aug. 1, 2019 (PDF)

 

Upcoming TMHP Webinars for EVV on August 1 and 15, 2019 (PDF)

 

HHSC Electronic Visit Verification Instructor-Led Training Schedule — Summer-Fall 2019 (PDF)

 

Electronic Visit Verification Training — “New Changes” (effective, September 1, 2019) — Webinars (PDF)

 

21st Century Cures Act: Texas EVV Implementation (PDF)

 

EVV Tool Kit Alert — Module 1: An Introduction to EVV (PDF)

 

EVV Tool Kit Module 1 — Introduction to EVV (PDF)

 

EVV Tool Kit Module 2 (PDF)

 

Electronic Visit Verification Roles and Responsibilities — Part I of II of the EVV Tool Kit (PDF)

 

EVV Tool Kit Module 3 (PDF)

 

EVV Tool Kit — Module Three: EVV Roles and Responsibilities (PDF)

 

EVV Tool Kit Module 4 (PDF)

 

EVV Tool kit Module 5 (PDF)

 

EVV Tool Kit — Module Five: EVV Visit Maintenance (PDF)

 

HHSC EVV Live Q&A Webinar (PDF)

 

EVV Tool Kit — Module Six: EVV Process Flow Beginning to End (PDF)

 

EVV Tool Kit Module 7: EVV Aggregator and EVV Portal (PDF)

 

EVV Tool Kit Module 8 — Submitting an EVV Claim (PDF)

 

EVV Tool Kit Module 9 EVV Portal Standard Reports and Search Tools (PDF)

 

EVV Module 10 — EVV Visit Transaction Validation Enhancements (PDF)

 

EVV Tool Kit Module 11 — Summary of EVV Changes — Part 1 (PDF)

 

EVV Tool Kit — Module 12: Getting Started — Next Steps (PDF)

 

EVV Tool Kit — Module 13 EVV Training Requirements (PDF)

 

EVV Tool Kit — Module 14 — EVV Compliance Oversight Policies (PDF)

 

EVV Tool Kit Module 15 — Best Practices to Avoid EVV Claim Mismatches (PDF)

 

EVV Tool Kit Module 16 — Cures Act EVV Expansion: EVV Vendor Selection and Onboarding (PDF)

 

EVV Vendor Transfer Policy and Process (PDF)

 

HHSC Electronic Visit Verification — Live Questions and Answers Webinar EVV Aggregator and EVV Portal (PDF)

 

HHSC Electronic Visit Verification Frequently Asked Questions — 06242019 (PDF)

 

Provider training (PDF) *New*

 

Telephone Types Acceptable for EVV (PDF)

 

EVV Reason Codes Effective July 1, 2017-August 31, 2019 (PDF)

 

Reason Codes for EVV — Effective for 09/01/2019 (PDF)

 

Provider compliance plan (PDF)

 

The 21st Century Cures Act and Electronic Visit Verification (PDF)

 

Information Letter No. 19-10 — The 21st Century Cures Act and the Required use of the Electronic Visit Verification System (PDF)

 

2023

 

Complete EVV Visit Maintenance and Submit VMURs Before Losing Access (PDF)

 

EVV Cures Act Home Health Care Services (HHCS) Onboard Now (PDF)

 

HHAeXchange EVV Training Resources (PDF)

 

EVV Transition- You Must Take Action NOW (PDF)

 

EVV Optional Services-PCS Bill Codes Table v.12 (PDF)

 

Electronic Visit Verification (EVV) Data Access and Conversion (PDF)

 

Electronic Visit Veri fication (EVV): Complete Visit Ma intenance before Dec. 2023 (PDF)

 

EVV Home Health Care Services (HHCS) Service Bill Codes Table Now Available (PDF)

 

EVV Systems AuthentiCare and Vesta Available for Use Through Sept. 30, 2023 (PDF)

 

Qualifications and Ordering an EVV Alternative Device Policy (PDF)

 

Crosswalk for EVV Reason Codes Effective Oct. 1, 2023 (PDF)

 

EVV Updates for Reason Codes and Visit Maintenance Unlock Request Templates and Job Aid (PDF)

 

EVV Reason Codes Effective Oct. 1, 2023 (PDF)

 

HHAeXchange Provider Onboarding Details (PDF)

 

EVV Compliance Grace Period for EVV Usage and Home Phone (PDF)

 

Next steps and timeline for transition for HHA Exchange (PDF)

 

EVV Vendor Transition Overview (PDF)

 

HHSC to Begin Collecting FMSA SFY 2022 Cost Survey May 2023 (PDF)

 

Claims submission cutover date for cures act home health care (PDF)

 

Variable Schedules Guidance provider notification (PDF)

 

Updates to the Bill Code Crosswalks for Individualized Skills and Socialization Services Jan 2023

 

2022

 

LTSS Billing Matrix and Crosswalk Dec 2022

 

LTSS Provider Webinar December 2022
 

EVV HHCS Services Updates and Service Bill Codes Table (PDF)

 

Updated: LTC Online Portal Deployment of Corrections to align with LTSS Billing Matrices and Provider Education on LTSS Billing Matrices (PDF)

 

EVV service bill codes table (PDF)

 

STAR PLUS, STAR Kids, and STAR Health LTSS Billing Matrix and Service Authorization Updates for EVV-Required Services (PDF)

 

Vesta Windows Ends Aug.31.2022 (PDF)

 

90 day EVV notification

 

Topics About Using an EVV System (PDF)

 

2021

 

EVV Visit Maintenance Unlock Request Update

 

90-Day Notice of EVV Compliance (PDF)

 

New EVV TAC Rule (PDF)

 

Cures Act EVV: Practice Period extended through Dec 31 2020 (PDF)

 

Cures Act EVV: The EVV Practice Period Begins July 1 (New) (PDF)

 

HHSC EVV News and Updates

 

HHSC EVV Training Materials and Resources

 

TMHP EVV Website

 

HHS Visit Maintenance Unlock Request (Excel) Spreadsheet

 

EVV Reason Codes Effective July 1, 2017-August 31, 2019 (PDF)

 

EVV Reason Codes Effective for 09012019 (PDF)

 

HHSC EVV Service Codes (PDF)

 

2020

 

Information Letter 20-33 Electronic Visit Verification (EVV) Guidance for FMSAs and Notice for Consumer Directed Services (CDS) Employers (PDF) (New)

 

What is EVV (PDF) (New)

 

EVV Portal Improvements and Training Updates Available as of 06/29/2020 (PDF) (New)

 

Updated EVV Service Bill Codes Table & Cures Act EVV Practice Period (PDF) (New)

 

EVV Proprietary Systems: New Approval Process Coming Soon (PDF) (New)

 

Information for FMSAs and Consumer Directed Services (CDS) Employers on the Families First Coronavirus Response Act (PDF)

 

04-24-2020 EVV Portal Improvements Now Available (PDF) (New)

 

Cures Act EVV: New May 1 Deadline to Select an EVV System and Begin the Onboarding Process (PDF) (New)

 

February 1, 2020 Updates to EVV Portal Standard Reports and TexMedConnect (PDF) (New)

 

New EVV Proprietary System Onboarding Documents Now Available (PDF) (New)

 

Due April 1, 2020: Program Providers and FMSAs Must Select an EVV Vendor or EVV Proprietary System (PDF) (New)

 

Cures Act: April 1 Deadline to Select an EVV Vendor or EVV Proprietary System (PDF) (New)

 

EVV Vendor Demonstrations Webinars and Roadshows (PDF)

 

Announcement of EVV Vendors (PDF)

 

2019

 

EVV Visit Maintenance Timeframe Extended Reminder (PDF)

 

EVV Visit Maintenance Timeframe Extended for Visits with Dates of Service (PDF)

 

CMS has Approved HHSC’s Request to Delay the EVV Start Date (PDF)

 

HHSC Requests Approval from CMS to Delay EVV Start Date for PCS (PDF)

 

Providers must submit ALL EVV-Relevant Claims to TMHP Starting September 1, 2019 (PDF)

 

EVV Claims Notice effective Dates of Service September 1, 2019 (PDF)

 

Changes to EVV Vendor System Effective 06012019 (PDF)

 

EVV Visit Transaction Enhancements Effective 06012019 (PDF)

 

21st Century Cures Act: Texas EVV Implementation (PDF)

 

Read-only Access to EVV Data for Providers Not Active with an Approved EVV Vendor (PDF)

 

EVV Visit Maintenance of MEDsys Historical Data (PDF)

 

New Electronic Visit Verification Provider Data Validation Process (PDF)

 

Reminder: Transitioned MEDsys Providers Have Until May 7, 2019 to Request The Unlocking of Visit Maintenance to Correct Historical MEDsys Visit Data (PDF)

 

EVV Mobile Application Available April 1 (PDF)

 

2018

 

EVV RC-FAQs (PDF)

 

MedSys Transition First Notice 03 21 2018 (PDF)

 

Tour of Texas Info Sessions (PDF)

 

Transition Timeline (PDF)

 

Order Small Alternative Devices Electronically Beginning May 1, 2018 (PDF)

 

Provider Transition Solutions and Benefits (PDF)

 

Data Collection Information for Providers Transitioning to DataLogic Vesta EVV System (PDF)

 

MEDsys Providers Must Initiate Transition to DataLogic by July 31, 2018 (PDF)

 

IMPORTANT Revision to MEDsys-Issued Small Alternative Devices Return Policy (PDF)

 

EVV Electronic Authorization Pilot (PDF)

 

Transitioning Providers FAQs and Reminder Instructions (PDF)

 

Transitioning Providers: EVV Claims May Be Denied or Recouped (PDF)

 

Electronic Visit Verification Providers Transitioning to DataLogic (PDF)

 

The 21st Century Cures Act and Electronic Visit Verification (PDF)

 

Mid-October Reminder to Transitioning EVV Providers (PDF)

 

Final Reminder to EVV Providers Transitioning to DataLogic (PDF)

 

This Information is for Awareness Only — There is No Impact to the Current EVV Program or Providers at this Time (PDF)

 

Provider Proprietary EVV System Survey (PDF)

 

Access to MEDsys Data for Transitioned Providers (PDF)

 

Communication from Unaffiliated Third Party Regarding EVV (PDF)

 

Access of Historical EVV Records Stored by Sandata (PDF)

 

2017

 

EVV Hurricane TS Harvey FAQs (PDF)

 

EVV and Hurricane Harvey alert (PDF)

 

Small Alternative Device Alert (PDF)

 

Roadshow Oct Dec 2017 Presentation (PDF)

 

HHSC EVV Reason Code Scenarios October 2017 Without Answers (PDF)

 

HHSC EVV Reason Code Scenarios October 2017 Final Answers (PDF)

EVV Policy handbook revisions - January 2023 (PDF)

 

EVV Policy handbook revisions - September 2022 (PDF)

 

EVV Policy handbook revisions - June 2022 (PDF)

 

Upcoming Updates to HHSC EVV Mailboxes and Web (PDF)

 

Temporary EVV Policies for the Feb. 2021 Severe Winter Weather (PDF)

 

EVV Policy Update 180 Day 90 Day Visit Maintenance Temporary Policy (PDF)

 

180 Day 90 Day Visit Maintenance Temporary Policy (PDF)

 

Cures Act EVV - Guidance to Ensure On-Time Payment to CDS Employees for Services Done on and After Jan. 1 (PDF)

 

Maternal, Infant and Early Childhood Home Visiting Program (PDF)

 

Existing EVV Users: Temporary Policies for COVID-19 Extended to Oct. 23, 2020 (PDF)

 

Health and Human Services Commission Electronic Visit Verification Temporary EVV Policies for Novel Coronavirus (COVID-19) (PDF) (New)

 

Existing EVV Users: Temporary Policies for COVID-19 (PDF) (New)

 

Health and Human Services Commission (HHSC) Electronic Visit Verification (EVV) Proprietary Systems Policy (PDF) (New)

 

Health and Human Services Commission (HHSC) Electronic Visit Verification (EVV) Schedules Policy (PDF) (New)

 

Health and Human Services Commission (HHSC) Electronic Visit Verification (EVV) Last Visit Maintenance Date Policy (New) Effective Jan. 1, 2020 (PDF)

 

Health and Human Services Commission (HHSC) Electronic Visit Verification (EVV) Visit Maintenance Unlock Request Policy (Revised) Effective Sept. 1, 2019 (PDF)

 

Health and Human Services Commission (HHSC) Electronic Visit Verification (EVV) Reports Policy (PDF) (Revised)

 

Health and Human Services Commission (HHSC) Electronic Visit Verification (EVV) Vendor Selection Policy (PDF) (Revised)

 

Health and Human Services Commission (HHSC) Electronic Visit Verification (EVV) Compliance Oversight Reviews Policy (Revised) Effective Sept. 1, 2019 (PDF)

 

Health and Human Services Commission (HHSC) Electronic Visit Verification (EVV) Billing Policy (New) — effective 09-01-2019 (PDF)

 

Health and Human Services Commission (HHSC) Electronic Visit Verification (EVV) Data Elements Policy (Revised) Effective Sept. 1, 2019 (PDF)

 

Health and Human Services Commission (HHSC) Electronic Visit Verification (EVV) Reason Code and Required Free Text Policy (Revised) Effective Sept. 1, 2019 (PDF)

 

Health and Human Services Commission (HHSC) Electronic Visit Verification (EVV) Training Policy (New) Effective Sept. 1, 2019 (PDF)

 

Health and Human Services Commission (HHSC) Electronic Visit Verification (EVV) Usage Policy (New) Effective Sept. 1, 2019 (PDF)

 

Health and Human Services Commission (HHSC) Electronic Visit Verification (EVV) Vendor Transfer Policy (PDF) (Revised) (New)

 

Health and Human Services Commission (HHSC) Electronic Visit Verification (EVV) Claims Matching Policy (New) (PDF)

 

Health and Human Services Commission (HHSC) Electronic Visit Verification (EVV) Claims Submission Policy (New) (PDF)

 

Health and Human Services Commission (HHSC) Electronic Visit Verification (EVV) Allowable Phone Identification Policy (Revised) Effective Sept. 1, 2019 (PDF)

 

EVV Mobile Application Policy — Effective April 1 , 2019 (PDF)

 

EVV Unallowable Phone Identification and Recoupment Policy (PDF)

 

Temporary Reduction in Minimum EVV Compliance Score Requirement (PDF)

 

Small Alternative Device Zip Tie Policy Change (PDF)

 

Temporary Reduction in Minimum EVV Compliance Score Requirement Visit Dates Have Changed (PDF)

 

Visit Maintenance Reduction Solutions (PDF)

 

Telephone Types Acceptable for EVV (PDF)

 

EVV Revises Unallowable Phone Identification and Recoupment Policy (PDF)

 

Notice of Billing Policy Changes to Providers Required to use EVV (PDF)

 

Update for August 17, 2018 Notification: Billing Policy Changes for Providers Required to Use EVV (PDF)

Learn more about EVV

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