Rights & responsibilities

Know your rights and responsibilities

We work with you to make sure you receive the best care available. You have certain rights and responsibilities. These help you to receive the best service.

As a Member of Aetna Better Health of Michigan, You have the right to:

  • Get information about your health, PCP, our providers and Aetna Better Health services and members’ rights and responsibilities
  • Request information on the Plan’s structure, operations and services
  • Be treated with respect and dignity
  • Be assured your personal information is kept private and confidential
  • Seek advice and help
  • Discuss all treatment options for your condition, regardless of cost or benefit coverage
  • Voice grievances, complaints, appeals and offer suggestions about Aetna Better Health and/or the services we provide   
  • Make recommendations about our members’ rights and responsibilities policy
  • Choose a Primary Care Provider (PCP) as your personal medical provider
  • Work with doctors in making decisions about your health
  • Know about diagnosis, treatment and prognosis
  • Get prompt and proper treatment for physical and emotional problems
  • Receive discharge planning
  • Receive guidance and suggestions for more medical care if health care coverage is ended
  • Access your medical records in accordance with state and federal law
  • Get information about how your PCP is paid. If you need more information, call Member Services at 1-866-316-3784
  • Request an emergency PCP transfer if your health or safety are threatened
  • Receive culturally and language appropriate services
  • Request and get a copy of your medical records and request for records to be amended or corrected
  • Participate in decisions regarding your health care, including the right to refuse treatment and express your desires about treatment options.
  • Be free to exercise your rights without adversely affecting the way Aetna Better Health and its. Providers or the State treats you
  • Be free from any form of restraint or seclusion used as a means of force, disciplines, convenience or retaliation
  • Be provided health care services consistent with the contract and State and Federal regulations
  • Be free from other discrimination prohibited by State and Federal regulations

As a Member Aetna Better Health of Michigan, you also have responsibilities.

These responsibilities include:

  • Giving information to the Plan, its Practitioners and Providers needed for our staff to take care of you
  • Following the instructions given to you by your doctors
  • Understanding your health condition and sharing in the decisions for your health care
  • Treating Aetna Better Health staff and doctors with respect and dignity
  • Keeping all appointments and calling to cancel them when you cannot make them
  • Understanding what medicine to take
  • Giving us feedback about your health rights and responsibilities
  • Letting us know of any changes in your name, address, or telephone number