How to find a provider
- Enter provider or facility name or select a specialty
- Enter ZIP code, city or county
To find a provider or get more information about a provider, please use the provider search tool below. You can also call Aetna Better Health Premier Plan at 1-855-676-5772 (TTY: 711), 24 hours a day, seven days a week to request a hard copy of the Provider & Pharmacy Directory.
The online Provider and Pharmacy Directory is updated at least every 30 days.
Still can't find the provider you want? Let us know. We welcome your nominations of new providers to join our networks. Please use the Provider Nomination Form to nominate a provider. You can also call Aetna Better Health Premier Plan Member Services at 1-855-676-5772 (TTY: 711), 24 hours a day, seven days a week, or Aetna Better Health of Michigan Medicaid, Healthy Michigan and MIChild Plan Member Services at 1-866-316-3784, TTY 711.
You also have access to a Care Coordinator and a Care Team that you choose.
A Care Coordinator helps you manage your medical providers and services. They work with your care team to make sure you get the care you need.
Your Care Team includes you, your chosen legal representative, your care coordinator, your primary care provider, your LTSS Coordinator or PIHP Supports Coordinator (as applicable) and may include your family members/caregivers and others as you choose. Everyone on the Care Team works together to make sure your care is coordinated. This means that they make sure tests and labs are done once and the results are shared with the appropriate providers. It also means that your PCP should know all medicines you take so that they can reduce any negative effects. Your PCP will always get your permission before sharing your medical information with other providers.
Find a dental provider
Aetna Better HealthSM Premier plan, Aetna Better Health Healthy Michigan Plan, and Aetna Better Health Medicaid Plan members - visit the dental provider search to view your dental providers.
Find a vision provider
Aetna Better HealthSM Premier Plan members - visit the vision provider search to view your vision providers.
Medicaid, MIChild & Healthy Michigan Aetna Better Health members - visit VSP to search for a vision care provider.
Find a LTSS/waiver services provider
How to find a long term support services (LTSS)/Waiver Services provider?
If you need help accessing LTSS/Waiver Services, call your Care Coordinator at 1-855-676-5772 (TTY: 711), 24 hours a day, seven days a week for assistance selecting providers from our network that best meet your needs.
To see LTSS/Waiver Services providers Aetna Better Health of Michigan is contracted with in your area and the services they provide, please click the following link: Supplemental and waiver service providers
Find a behavioral health provider
Aetna Better HealthSM Premier members can find behavioral health providers by Region/County below:
Barry, Berrien, Branch, Calhoun, Cass, Kalamazoo, St. Joseph, Van Buren counties
Southwest Michigan Behavioral Health
General Information Line – 1-800-676-5814
24-Hour Behavioral Health Crisis Line – 1-800-675-7148
Detroit Wayne Mental Health Authority
General Information Line – 1-800-241-4949
24-hour Behavioral Health Crisis Line – 1-800-241-4949
Macomb County Community Mental Health
General Information Line – 1-855-996-2264
24-hour Behavioral Health Crisis Line – 1-800-273-8255
Find a pharmacy
Aetna Better Health Premier Plan Members
Use the 2023 Pharmacy locator tool to find a pharmacy near you.
Aetna Better HealthSM Premier members can visit our Pharmacy page to learn more about Indian Health Service/Tribal/Urban Indian Health (I/T/U) Pharmacies, Long Term Care Pharmacies (LTC) and Home Infusion Pharmacies (HI).
Aetna Better Health Medicaid and Healthy MI Members
Aetna Better Health Medicaid and Healthy MI members can find a pharmacy here
Find a transportation provider
How to get transportation services and find a Provider
If you need a ride to your appointments, call us at 1-855-676-5772 (TTY: 711), 24 hours a day, seven days a week and choose the transportation option.
You can also call MTM directly at 1-844-549-8347 (TTY: 711) Monday – Friday, 8 a.m. – 8 p.m. You must call at least 3 days before your appointment. If you need help, call your Care Coordinator or Member Services.
PCP access standards
Aetna Better Health of Michigan uses access standards to make sure you receive timely health care. Your Primary Care Provider (PCP) must comply with these standards for ensuring your access to care. Your PCP must be on call 24 hour/day, 7 days/week. Your PCP must be there in person or arrange for another PCP to treat you. Your PCP must provide adequate staff to insure proper care. Your PCP must make an effort to schedule you based on the following:
- Office Hours - PCP will be on hand at least 20 hours per-week at each primary care site for planned visits. Non-urgent calls must be returned within 24 hours.
- Emergencies (plus emergent calls) - PCP will handle these at once or refer you to a hospital ER.
- Urgent appointments - PCP will handle these the same day or refer you to an urgent care center. Urgent calls must be returned within 4 hours of the time of the call.
- Routine appointments - Will be scheduled within 7-10 days of your request.
- Health Assessments - Well care exams and physicals will be scheduled within 3 weeks of your request.
- Early Periodic Screening, Diagnosis and Treatment - Visits and shots will follow standard guidelines and immunization schedules.
You can get services from any provider who is in our network and accepting new members.
- If you want help in choosing a PCP, please call Member Services at 1-855-676-5772 (TTY: 711), 24 hours a day, 7 days a week. The call is free. Or, visit AetnaBetterHealth.com/Michigan.
- If you have questions about whether we will pay for any medical service or care that you want or need, call Member Services and ask before you get the service or care.
Standing orders for alternative formats
If you wish to make a standing request to receive all materials in a language other than English or in an alternate format, you can call Aetna Better Health of Michigan Member Services at 1-866-316-3784 (TTY: 711) (Medicaid, Healthy Michigan and MIChild members) or Aetna Better Health Premier Plan Member Services at 1‑855‑676-5772 (TTY: 711), 24 hours a day, seven days a week (Medicare-Medicaid members) for more information.