Aetna Better Health of Michigan HomeAetna Better Health® of Michigan

Find a provider

Note to Medicare-Medicaid (Aetna Better Health® Premier Plan) members: You’re on the Medicaid find a provider page. Looking for info specific to your Medicare-Medicaid plan? Go over to the Medicare-Medicaid plan find a provider page now for the right info.

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Tell us what you're looking for

Fill out this form to find providers and health care services near you.

Are you looking for pharmacy, dental or vision providers? Just scroll down to "Find local care."



You’ll need to fill out the provider/facility name OR specialty.


Provider name

The provider, group or hospital name is self reported and limited by the matching criteria used for credentialing/recredentialing, no less than every three years and/or when the health plan is notified of any changes.


Specialty

This is any specific area of medicine in which a provider may focus his/her practice. The information is self reported and limited by the matching criteria used for credentialing/recredentialing. The health plan validates this information at the time of any change in the practitioner's professional standing or every three years.

Read more information on specialties (PDF).



Find local care

You can use these links to find in-network providers and pharmacies near you.

Dental care

Find a dental provider

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Links to various Aetna Better Health and non-Aetna Better Health sites are provided for your convenience. Aetna Better Health of pennsylvania is not responsible or liable for non-Aetna Better Health content, accuracy, or privacy practices of linked sites, or for products or services described on these sites.

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Vision Care

Find a vision provider

You're about to leave Aetna Better Health

Links to various Aetna Better Health and non-Aetna Better Health sites are provided for your convenience. Aetna Better Health of pennsylvania is not responsible or liable for non-Aetna Better Health content, accuracy, or privacy practices of linked sites, or for products or services described on these sites.

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Pharmacies

Find places to get medication

You're about to leave Aetna Better Health

Links to various Aetna Better Health and non-Aetna Better Health sites are provided for your convenience. Aetna Better Health of pennsylvania is not responsible or liable for non-Aetna Better Health content, accuracy, or privacy practices of linked sites, or for products or services described on these sites.

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Provider directory

We update our printed directory (including the digital version) every month.

You can get a copy of the provider directories by mail. Or get the info you need in a different language or format. Just call Member Services at 1-866-316-3784 (TTY: 711) to learn more. We can also help you find a provider.

Our directory includes all types of network providers:

Health care providers

Primary care physicians, specialists, mental health providers and family planning providers

Facilities

Hospitals, federally qualified health centers (FQHCs), skilled nursing and mental health facilities

Support providers

Adult day services, home health agencies and more

Doula care and services

Doulas provide personal support during pregnancy, birth and postpartum. You can see our full list of doula providers and their contact info.

Doula providers and contact info (PDF) PDF Opens In New Window

Need a ride to your health care visits? Just call Access2Care at 1-844-610-7437 (TTY: 711). You can also call Member Services at 1-866-316-3784 (TTY: 711) and choose option 6.

Be sure to ask for a ride at least three business days before you need it.

Region 4: Barry, Berrien, Branch, Calhoun, Cass, Kalamazoo, St. Joseph, Van Buren counties


General info line: 1-855-676-5772 (TTY: 711)

24-Hour Behavioral Health Crisis Line: 1-855-676-5772 (TTY: 711)


Region 7: Wayne County


Detroit Wayne Mental Health Authority

General info line: 1-800-241-4949

24-hour Behavioral Health Crisis Line: 1-800-241-4949


Region 9: Macomb County

Macomb County Community Mental Health

General info line: 1-855-996-2264

24-hour Behavioral Health Crisis Line: 1-800-273-8255

We use access standards to make sure you receive timely health care. Your PCP must follow these standards for ensuring your access to care.

Your PCP must:

  • Be on call 24 hours a day, 7 days a week
  • Be there in person or arrange for another PCP to treat you
  • Provide enough staff to ensure proper care

Your PCP must also try to schedule you based on the following:

  • Office hours: Your PCP will be on hand at least 20 hours per week at each primary care site for planned visits. Nonurgent calls must be returned within 24 hours.
  • Emergencies (plus emergent calls): Your PCP will handle these at once or refer you to a hospital ER.
  • Urgent appointments: Your PCP will handle these the same day or refer you to an urgent care center. Urgent calls must be returned within 4 hours of the time of the call.
  • Routine appointments: Your PCP will be scheduled within 7 to 10 days of your request.
  • Health assessments: Wellness exams and physicals will be scheduled within 3 weeks of your request.
  • Early periodic screening, diagnosis and treatment: Visits and shots will follow standard guidelines and immunization schedules.

You can get services from any provider who is in our network and accepting new members.

Need help in choosing a PCP? Just call Member Services at 1‑866‑316‑3784 (TTY: 711). You can get help Monday through Friday, 8 AM to 5 PM.

Have questions about whether we will pay for any medical service or care that you want or need? Just call Member Services and ask before you get the service or care.

Members and providers

Did you find incorrect info about a provider in one of our directories or inside the search tool? You can help by letting us know.

Members: Call Member Services at 1‑866‑316‑3784 (TTY: 711)

Providers: update your info

Check a provider's report card

Do you want to see how well a provider has done at keeping people healthy and happy? The National Committee for Quality Assurance (NCQA) Report Cards measure the performance of providers across the country.

Check a provider's report card

Questions? Just call Member Services at 1‑866‑316‑3784 (TTY: 711) if you need help:

  • Finding the provider you're looking for
  • Finding a network provider
  • Finding a provider outside our service area
  • Making an appointment
  • Making an appointment using three-way call with the provider

You can also contact us if you find provider info that isn't correct. Then we can fix it.

  • Enter provider or facility name or select a specialty
  • Enter ZIP code, city or county

To find a provider or get more information about a provider, please use the provider search tool below. You can also call Aetna Better Health Premier Plan at 1-855-676-5772 (TTY: 711), 24 hours a day, seven days a week  to request a hard copy of the Provider & Pharmacy Directory.

The online Provider and Pharmacy Directory is updated at least every 30 days.

Still can't find the provider you want? Let us know. We welcome your nominations of new providers to join our networks. Please use the Provider Nomination Form to nominate a provider. You can also call Aetna Better Health Premier Plan Member Services at 1-855-676-5772 (TTY: 711), 24 hours a day, seven days a week, or Aetna Better Health of Michigan Medicaid, Healthy Michigan and MIChild Plan Member Services at 1-866-316-3784, TTY 711.

You also have access to a Care Coordinator and a Care Team that you choose.

A Care Coordinator helps you manage your medical providers and services. They work with your care team to make sure you get the care you need.

Your Care Team includes you, your chosen legal representative, your care coordinator, your primary care provider, your LTSS Coordinator or PIHP Supports Coordinator (as applicable) and may include your family members/caregivers and others as you choose. Everyone on the Care Team works together to make sure your care is coordinated. This means that they make sure tests and labs are done once and the results are shared with the appropriate providers. It also means that your PCP should know all medicines you take so that they can reduce any negative effects. Your PCP will always get your permission before sharing your medical information with other providers.

Aetna Better HealthSM Premier plan, Aetna Better Health Healthy Michigan Plan, and Aetna Better Health Medicaid Plan members - visit the dental provider search to view your dental providers.

If you need help accessing Doula Services, call our Member Services team at 1-866-316-3784, TTY 711, Monday through Friday 8 a.m. to 5 p.m. for assistance selecting providers from our network that best meet your needs.  

To see Doula providers Aetna Better Health of Michigan is contracted with in your area and the services they provide, please see our list of Doula providers

Aetna Better HealthSM Premier Plan members - visit the vision provider search to view your vision providers.

Medicaid, MIChild & Healthy Michigan Aetna Better Health members  - visit VSP to search for a vision care provider.

How to find a long term support services (LTSS)/Waiver Services provider?

If you need help accessing LTSS/Waiver Services, call your Care Coordinator at 1-855-676-5772 (TTY: 711), 24 hours a day, seven days a week for assistance selecting providers from our network that best meet your needs.  

To see LTSS/Waiver Services providers Aetna Better Health of Michigan is contracted with in your area and the services they provide, please click the following link: Supplemental and waiver service providers

If you need immediate behavioral health services, please call the Behavioral Health Crisis Line or dial 988. 

Aetna Better Health Premier Plan members can find behavioral health providers by Region/County below:

Region 4

Barry, Berrien, Branch, Calhoun, Cass, Kalamazoo, St. Joseph, Van Buren counties

General Information Line – 1-855-676-5772 (TTY: 711)
24-Hour Behavioral Health Crisis Line – 1-855-676-5772 (TTY: 711)

Region 7
Wayne County

Detroit Wayne Mental Health Authority
General Information Line – 1-800-241-4949
24-hour Behavioral Health Crisis Line – 1-800-241-4949

Region 9
Macomb County 

Macomb County Community Mental Health 
General Information Line – 1-855-996-2264
24-hour Behavioral Health Crisis Line – 1-800-273-8255

Aetna Better Health Premier Plan Members

Use the 2024 Pharmacy locator tool to find a pharmacy near you.

Aetna Better HealthSM Premier members can visit our Pharmacy page to learn more about Indian Health Service/Tribal/Urban Indian Health (I/T/U) Pharmacies, Long Term Care Pharmacies (LTC) and Home Infusion Pharmacies (HI).

 

Aetna Better Health Medicaid and Healthy MI Members

Aetna Better Health Medicaid and Healthy MI members can find a pharmacy here

How to get transportation services and find a Provider

If you need a ride to your appointments, call us at 1-855-676-5772 (TTY: 711), 24 hours a day, seven days a week and choose the transportation option.

You can also call MTM directly at 1-844-549-8347 (TTY: 711) Monday – Friday, 8 a.m. – 8 p.m. You must call at least 3 days before your appointment. If you need help, call your Care Coordinator or Member Services.

Aetna Better Health of Michigan uses access standards to make sure you receive timely health care. Your Primary Care Provider (PCP) must comply with these standards for ensuring your access to care. Your PCP must be on call 24 hour/day, 7 days/week. Your PCP must be there in person or arrange for another PCP to treat you. Your PCP must provide adequate staff to insure proper care. Your PCP must make an effort to schedule you based on the following:

  • Office Hours - PCP will be on hand at least 20 hours per-week at each primary care site for planned visits. Non-urgent calls must be returned within 24 hours.
  • Emergencies (plus emergent calls) - PCP will handle these at once or refer you to a hospital ER.
  • Urgent appointments - PCP will handle these the same day or refer you to an urgent care center. Urgent calls must be returned within 4 hours of the time of the call.
  • Routine appointments - Will be scheduled within 7-10 days of your request.
  • Health Assessments - Well care exams and physicals will be scheduled within 3 weeks of your request.
  • Early Periodic Screening, Diagnosis and Treatment - Visits and shots will follow standard guidelines and immunization schedules.

You can get services from any provider who is in our network and accepting new members.

  • If you want help in choosing a PCP, please call Member Services at 1-855-676-5772 (TTY: 711), 24 hours a day, 7 days a week. The call is free. Or, visit AetnaBetterHealth.com/Michigan.
  • If you have questions about whether we will pay for any medical service or care that you want or need, call Member Services and ask before you get the service or care.

If you wish to make a standing request to receive all materials in a language other than English or in an alternate format, you can call Aetna Better Health of Michigan Member Services at 1-866-316-3784 (TTY: 711) (Medicaid, Healthy Michigan and MIChild members) or Aetna Better Health Premier Plan Member Services at 1‑855‑676-5772 (TTY: 711), 24 hours a day, seven days a week (Medicare-Medicaid members) for more information.

Provider Directory Alternate Spreadsheet Version