Aetna Better Health contact information
We have made it easy for you to contact us regarding your questions or concerns. Listed below are important addresses and phone numbers.
Feel free to contact customer service at 1-866-316-3784 from 8am to 5pm, EST, Monday through Friday. For those that are hearing or speech impaired, TDD/TTY 711.Aetna Better Health of Michigan:PhoneMember Service1-866-316-3784Monday – Friday 8 a.m. - 5 p.m. ESTAetna Better Health Premier Plan (Medicare-Medicaid):PhoneMember Services1-855-676-577224 hours a day, 7 days a weekAetna Better Health of Michigan28588 Northwestern Hwy, Suite 380BSouthfield, MI 48034Aetna Better Health Premier Plan (Medicare-Medicaid)7400 W. Campus RdNew Albany, OH 43054
Aetna Better Health of Michigan Members28588 Northwestern Hwy, Suite 380BSouthfield, MI 48034Toll Free: 1-866-316-3784TDD/TYY: 71124-Hour Nurse Line / Linea de Enfermeras de 24 horas:1-866-711-6664 (TTY: 711)Aetna Better Health Premier Members7400 W. Campus RdNew Albany, OH 43054Toll Free: 1-855-676-5772 (TTY: 711)24-Hour Nurse Line / Linea de Enfermeras de 24 horas:1-855-676-5772 (TTY: 711)ProvidersAetna Better Health of Michigan/Aetna Better Health Premier Plan (Medicare-Medicaid)Claims DepartmentP.O. Box 66215Phoenix, AZ 85082-6215Toll Free: 1-866-314-3784
For Duals Premier Plan Members requesting transportation, please contact MTM at 1-855-676-5772, Option 6.
For Medicaid/ Healthy MI members requesting transportation, please contact Access2Care at 1-866-316-3784, option 6.
Fraud and Abuse
Fraud and Abuse
Aetna Better Health Premier Plan - Call Member Services and ask to be connected to a nurse at 1-855-676-5772 (TTY: 711), 24 hours a day, 7 days a week. The call is free.
Access to one of our nurses during business hours (8 a.m. to 5 p.m.). Call Member Service at 1-866-316-3784 and ask to be connected to a nurse. You will be transferred to one of our nurses. If the nurse is not available, you should leave a message. The nurse will call you back by the next business day.
After business hours Call 1-855-711-6664 (TTY: 711.) You will be connected to the 24-hour nurse line.
Special communication needs: Members with hearing impairment can call the TDD line at 1-866-318-3784. Language translation services can be provided free of charge by calling 1-866-316-3784
Call 1-866-316-3784 (TTY: 711) or use the electronic form to let us know what's on your mind.
We value your opinion. Do you have questions or suggestions?
If you are a Medicare-Medicaid member just call us at 1-855-676-5772 (TTY: 711) or use this electronic form to let us know what's on your mind.
If you are with Michigan Child, Medicaid or Healthy Michigan Member just call us at 1-866-316-3784 (TTY: 711) or use this electronic form to let us know what's on your mind.
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