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Aetna® complies with applicable federal civil rights laws. We do not exclude people or discriminate (treat people unfairly) because of:
Race
Color
National origin
Age
Disability
Sex
Sexual orientation
Gender identity
Aetna:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
Need language help? Call 1-800-385-4104 (TTY: 711) or the number on your ID card.
Do you believe that Aetna has failed to provide these services? Or do you think Aetna has treated someone unfairly because of race, color, national origin, age, disability, sex, sexual orientation or gender identity?
If so, you can file a grievance with our Civil Rights Coordinator. Or you can file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR).
File a grievance with our Civil Rights Coordinator
You can file a grievance by email, by mail or in person:
By email
You can write a letter and email it to the Civil Rights Coordinator.
By mail
You can write a letter and send it to:
Attn: Civil Rights Coordinator
PO Box 818001
Cleveland, OH 44181-8001
Need help filing a grievance? You can call our Civil Rights Coordinator 1-888-234-7358 (TTY: 711).
You can file a civil rights complaint online, by email, by phone or by mail:
Online
Visit the Office for Civil Rights Complaint Portal.
By email
You can write a letter and email it to the OCR.
If you don’t want to write a letter, you can fill out the Civil Rights Discrimination Complaint Form Package. The form package is on the U.S. Department of Health and Human Services website. Complete the forms and email your materials to the OCR.
By phone
You can call the OCR at 1-800-368-1019 (TDD: 1-800-537-7697).
By mail
You can write a letter.
If you don’t want to write a letter, you can fill out the Civil Rights Discrimination Complaint Form Package. The form package is on the U.S. Department of Health and Human Services website. Complete the forms and send your materials to the OCR.
Send your letter or form package materials to:
Centralized Case Management Operations
U.S. Department of Health and Human Services
200 Independence Ave., SW
Room 509F, HHH Building
Washington, D.C. 20201
Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).
Multi-language Interpreter Services
ENGLISH: ATTENTION: If you speak English, language assistance services, free of charge, are available to you. Call the number on the back of your ID card or 1-800-385-4104 (TTY: 711).
SPANISH: ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al número que aparece en el reverso de su tarjeta de identificación o al 1-800- 385-4104 (TTY: 711).
CHINESE:注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電您的 ID 卡背面的電話號碼或 1-800-385-4104 (TTY: 711)。
VIETNAMESE: CHÚ Ý: nếu bạn nói tiếng việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Hãy gọi số có ở mặt sau thẻ id của bạn hoặc 1-800-385-4104 (TTY: 711)
ALBANIAN: VINI RE: Nëse flisni shqip, janë në dispozicion për ju shërbime përkthimi, falas. Telefononi numrin në pjesën e pasme të kartës suaj ID ose 1-800-385-4104 (TTY: 711).
KOREAN: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수
있습니다. 귀하의 ID 카드 뒷면에 있는 번호로나 1-800-385-4104 (TTY: 711) 번으로 연락해 주십시오.
POLISH: UWAGA: Jeśli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer podany na odwrocie Twojego identyfikatora lub pod number 1-800-385-4104 (TTY: 711).
GERMAN: ACHTUNG: Wenn Sie deutschen sprechen, können Sie unseren kostenlosen Sprachservice nutzen. Rufen Sie die Nummer auf der Rückseite Ihrer ID-Karte oder 1-800-385-4104 (TTY: 711) an.
ITALIAN: ATTENZIONE: Nel caso la lingua parlata sia l’italiano, sono disponibili servizi di assistenza linguistica gratuita. Chiamare il numero sul retro della tessera oppure il numero
1-800-385-4104 (utenti TTY: 711).
JAPANESE:注意事項:日本語をお話になる方は、無料で言語サポートのサービスをご利用いただけます。 IDカード裏面の電話番号、または 1-800-385-4104 (TTY: 711)までご連絡ください。