News & Notices

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How can I help my patient complete their renewal? 

If your patient is unable to complete their renewal by paper or online, or they are at risk of missing their renewal deadline, they can complete and/or submit their renewal using the following options:

  • Online: beneficiaries who are head of household for their case and registered with MI Bridges can choose to complete their eligibility renewal online. Information about renewing online is included on the eligibility renewal packet.
  • Fax: the eligibility renewal packet can be faxed to 517-346-9888. 
  • Phone:  beneficiaries can complete a renewal by phone through the Phone Renewal Help Line at 833-599-6444, TTY 866-501-5656.  The call may take 30 minutes or more and other program benefits (such as food assistance) cannot be renewed through this help line. 

Provider Letter - Q4 2023 Cotiviti PUR updates

Provider Letter - Change Healthcare

CKD Provider Communication

CKD Member Brochure

Chronic Kidney Disease What You Need To Know

Estimated Glomerular Filtration Rate (eGFR)

High Blood Pressure and Chronic Kidney Disease

Provider Letter - CKD Provider Outreach

Provider Letter - Provider Notice New State Policies for MI Medicaid Health Plan - QB 4892 PN MI Mcd Release 503 New Policies

2024 Value-Based Pay-for-Quality (P4Q) Program

CHAMPS Provider Enrollment for Electronic Visit Verification (EVV)

2024 Formulary Update

Emergent and Non-Emergent Transportation Claims

Provider Letter MOP HP Provider Notification Code Removals

Cardiac Codes

Lab NCDs and Precertification optimization

Wheelchair Payment Updates

Genetic Codes

2023 VBS Booklet

Provider Bulletin No 214 REVISED - Mae_Aetna MI - Provider Announcement

Provider Letter - Updated_PN MI CXT New Policies 7.2023

Listeria Warning (Medicare-Medicaid)



Provider Letter - MI MCAID J0598 PN

Provider Letter - MI MCAID CPT 92229 PN

Availity Promotional Flyer

Precertification Optimization July Update

Provider Letter - ABH of MI Code Removal Provider Notification

Provider Letter - ABH of MI COVID monovalent non covered

Provider Letter - 2023 Aetna Better Health of Michigan (ABH of MI) Pay-for-Quality (P4Q) Program Update

Provider Letter - 2023 MI_P4Q_Incentive_Program_v3

Duals-Covid Non-Covered Services

Provider Letter - PN QB 3734  20230518 Aetna MI Medicaid NPP Mtg 20230130_Provider Communication

Provider Letter - PN QB 3734  20230518 Aetna MI Duals NPP Mtg 20230130_Provider Communication

Provider Letter - PN letter QB 3774  20230518 Aetna MI Medicaid Incontinence Supplies_Provider Communication

Provider Bulletin No 213 - MOP HP Provider Notification Code Additions Template

Provider Letter - Redetermination poster board - Michigan_TalkingPoints

COVID-19 PHE Unwinding Liberalizations

Precertification Optimization 06/30/2023

Dual Plan Clinical Payment, Coding and Policy Changes - Genetic Testing, Effective 06/01/2023

EFT and ERA Program Update

Provider Letter - Genetics Testing Policy Plus - Letterhead Template

Dual Plan Clinical Payment, Coding and Policy Changes, eff. 3/1/2023

Medicaid Clinical Payment, Coding and Policy Changes, eff. 3/1/2023

Provider Letter - Duals NPP Meeting

Provider Letter - Medicaid NPP Meeting

Important Behavioral Health services change for MCCMH and SWMBH regions

Prior Authorization Waiver Notification

Southwest Michigan Behavioral Health Program Ending

MMP/Duals Precertification Optimization removal

Hep C Academic Notice

MI Assistance Request on the Quality Management and Utilization Management Committees

Healthy Home Visit Program

Precertification Optimization Notice 3rd Update

Medicaid Precertification Optimization

MMP/Duals Precertification Optimization Add

Provider Notification - Duals - Precertification Optimization

Nursing Facility Claim Submission Update

New P.O. Box Address and Vendor for Paper Claim and Claim Correspondence – Effective 11/15/2021

Ambulance Claims Notification

Change of Claims Mailing Address

Hep C notification

COVID-19 Communications Update (effective April 19, 2021): Skilled Nursing Facility Changes in Prior Authorization/Precertification and Admissions Protocols for Aetna Better Health of Michigan

Aetna Portal Upgrade

IMPART Alliance Infection Control Training

Upgrades to the Provider Portal

Prior Authorization Fax Numbers for Providers

Provider Letter - Web Access introduction Letter

Provider Letter - Secured File Transfer Protocol (sFTP) Information Request

Billing for COVID-19 vaccination and Monoclonal Antibody infusion treatment


CMS NEWS: CMS Takes Action to Protect Integrity of COVID-19 Testing

COVID-19 Communications Update: Changes in Prior Authorization/Precertification and Admissions Protocols for Aetna Better Health of Michigan

COVID-19 Update Effective May 31st, 2020: Prior Authorization/Pre-Certification/Admissions Protocol

COVID-19 Communications Update (effective May 7, 2020): Changes in Prior Authorization/Precertification and Admissions Protocols for Aetna Better Health of Michigan

COVID-19 Update Effective May 7, 2020: Prior Authorization/Pre-Certification/Admissions Protocol

COVID 19: Taking Action

Provider Notification for Sterilization Codes

Medicaid Evita Provider Letter

Eviti Recommended Provider Notice Letter

COVID-19 Update 04/14/2020: Prior Authorization/Pre-Certification/Admissions Protocol

PDGM Provider Communication

PDPM Provider Communication

Dispute Appeal Grievance Processes (Aetna Better Health of Michigan)

Dispute Appeal Grievance Processes (Aetna Better Health Premier Plan)

Provider Letter - Quest Diagnostic letter

Provider Letter - Provider Evaluation and Management (EM) coding Letter

Provider Letter - MI HRA Fax Blast

Provider Letter - Final Prior Auth letter

HEDIS Training Webinar Series

Provider Notice of PHQ9 and SBIRT Tool and Information

CHAMPS provider enrollment outreach letter

Cross Claim Payment Policy

Jimmo v. Sebelius letter

Novermber 2017 Provider Webinar invitation

Nursing Home Billers

PCMH Survey 8-25-2017

PCMH Survey 9-7-2017

Quest Diagnostic Letter

September 2017 Provider Webinar Invitation

Urgent Authorization Request

Check here frequently for the latest news and communication from Aetna Better Health of Michigan, the Department of Community Health and more.

Provider Bulletins

Provider Bulletin No 217 Updated New - 2024 MI P4Q Incentive

Provider Bulletin No 216 - NCD Provider Notification

Provider Bulletin No 215 - Provider Notification for 23 Lab NCDs

Provider Bulletin No 212 - Availity Resources for Providers

Provider Bulletin No 211 - Provider Enrollment Revalidation Start Date Guidance Provider fax blast

Provider Bulletin No 210 - Sickle Cell Warriors - FY22 Provider fax blast

Provider Bulletin No 209 - MI Call to Action

Provider Bulletin No 208 - Attending Provider Billing

Provider Bulletin No 207 - New Policy Updates - Clinical Payment Coding and Policy Changes

Provider Bulletin No 206 - Meeting our Members' Language Needs

Provider Bulletin No 205 - Prior Auth Fax Number

Provider Bulletin No 204 - Change in Prior Authorization process for OB Ultrasounds

Provider Bulletin No 203 - New Transportation Provider

Provider Bulletin No 202 FINAL - ABH of MI Member Support in Pandemic

Provider Bulletin No 200 - ABH Shutdown Retraction

Provider Bulletin No 199 - Prior Auth Update Ordering Practitioner

Provider Bulletin No 198 SNIP Level editing

Provider Bulletin No 197 Updated Availity Flyer

Provider Bulletin No 196 - Change in Process for Credentialing & Contracting Submissions - Email box update

Provider Bulletin 195 - Availity Flyer

Provider Bulletin no. 194 - GIC Availity

Provider Bulletin No 191 - Letter PA for Hep C

Provider Bulletin No 190 - Post COVID Provider Survey Remediated

HEDIS 2020 - 2019 Quality report - Duals

HEDIS 2020 - 2019 Quality report - Medicaid

Provider Bulletin No 189 - Aetna Mental Health Services - BCS

Provider Bulletin No 188 - ABH MI Prior Authorization Requirements

Provider Bulletin No 187 - ABH of MI Letter

Provider Bulletin No 186 - MI SNF Liberalization Status - ABH MI Admission statement

Provider Bulletin No 185 - The Availity Provider Portal - For HPs to use to announce Availity Remediated

Provider Bulletin 182

Provider Bulletin 181

Provider Bulletin No 180 - Office Location Change

Provider Bulletin No 179 - November ABH Webinar Coding Specific Topic Closing HEDIS gaps for HEDIS 2021

Provider Bulletin No 178 - AET One Call NEMT

Provider Bulletin No 177 - SNF Grants

Provider Bulletin No 176 - Provider Relief Extended 9.3.2020

Provider Bulletin No 172 Attachment - MI P4Q 2020 Incentive Program

Provider Bulletin No 170 - Provider Notification for 2020 Code Changes from PA Y to PA N

Provider Bulletin No 167 - G and A Change of Address

Provider Bulletin No 167 - Non Par Appeal Form

Provider Bulletin No 167 - Dispute Form 6-2019

Provider Bulletin No 166 - PA Change J3145

Provider Bulletin No 165-Change in PA Requirements S2900 2019

Provider Bulletin No 164- Payment Integrity Project

Provider Bulletin No 162 - ABH Emergency Room Facility Claims Bulletin

Provider Bulletin 159 - Additional Copies of Remittance Advice

Provider Bulletin 158 - PA Codes 2019 Updates

Provider Bulletin No. 157 - Medicaid Participating Pharmacies

Provider Bulletin No 154 - HRA

Provider Bulletin No 153 - Prior Authorization Requirements

Provider Bulletin No. 148 - Health Risk Assessment

Provider Bulletin No. 149 - Nursing Home Bulletin

Provider Bulletin No. 150 - Prior Authorization

Provider Bulletin No. 151 CHAMPS enrollment

Provider Bulletin No. 152 - Cotiviti Overpayment Letter

Bulletin No. 141 Preauthorization List

Bulletin No. 142A Satisfaction Survey Letter

Bulletin No. 142 Satisfaction Survey Results

Bulletin No. 143 DentaQuest Dental Program

Bulletin No. 144 Medicaid MiChild

Provider Bulletin #146 PHQ-9 SBIRT

Provider Bulletin #147 MOON