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On this page, you can find quick links to processes for Medicaid and Medicare-Medicaid (Aetna Better Health® Premier Plan). These include claims and prior authorization (PA). You can also connect to pages that help you file an appeal or check member eligibility.

Here’s what to do

We want to make it as easy as possible to find what you need. Choose the topic you need to find the page that explains each of these processes. Then, follow the steps.

 

 

Other ways to connect

Phone

You can call Provider Relations. We’re here for you Monday through Friday, 8 AM to 5 PM.
 

Mail

Medicaid address: 
Aetna Better Health of Michigan
28588 Northwestern Hwy, Suite 380B
Southfield, MI 48034 

Medicare-Medicaid plan address:
Aetna Better Health Premier Plan
P.O. Box 818051
Cleveland, OH  44181-8051  

Email Contracting

You can learn about credentialing or how to make a new contract request. Questions? You can email Provider Relations

 

Still need support? 


If you’ve already tried the above service options and haven’t been able to resolve your question or issue, contact us. It may take several days to receive a response.

Contact us

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