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Our training

We make sure providers have the right tools and resources to take care of our members. On this page, you’ll find helpful links and training opportunities to boost your knowledge and serve your community.



Just contact us. We’re here to help.

Getting started

Getting started

When you join our network, we’ll provide an initial orientation. After that, you’ll have ongoing training and education, including webinars, periodic provider newsletters and bulletins and so much more.


Questions about joining our network? Just visit the join our network page for more information.


You can also check the provider manual for answers to many of your questions. Or you can contact us.


Provider manual


Availity® training


The Provider Portal is an online tool that lets us communicate health care information directly to  providers. In 2021, we transitioned from the Medicaid Web Portal (MWP) to Availity as our Provider Portal.


You need to register for the Availity Provider Portal before you can start using its many features. To learn more about how to register for the Availity Provider Portal, just visit the Provider Portal page.


Get training on Availity

Other training, materials and resources

Everyone should have a fair and just opportunity to be as healthy as they can be. Learn more about health equity and the obstacles and solutions to this goal on our health equity page


Or check out some continuing education courses from our Health Equity Clinical Education Hub.

Health Equity Clinical Education Hub

We offer learning courses that focus on health equity challenges to empower providers with the knowledge and tools to advance equitable care in patient interactions.  


Our library offers courses approved for continuing education. These courses are valid for providers, including:

  • Physicians (medical doctor or doctor of osteopathic medicine)

  • Advance practice practitioners (nurse practitioners and physician assistants)

  • Nurses (registered nurse and licensed practical nurse/licensed vocational nurse)

  • Clinical supports (medical assistants and nursing assistants)

  • Behavioral health practitioners

Health Equity Clinical Education Hub     

Need more information on how to talk about mental health conditions with your patients? You can check out some of these trainings and other resources:


What is the PHQ-9? (PDF)


PHQ-9 form (PDF)


PHQ-9 modified for adolescents (PHQ-A) (patients ages 11 to 17) form (PDF)


Medmastery: Depression and Anxiety Essentials: This course can help you learn tools to screen patients for levels of suicide risk, navigate treatment plans for depression and anxiety, and more.  


How to administer the score and understand the PHQ-9 and PHQ-2: This 2-hour self-paced course includes instructions on assessing and responding to levels of suicide risk if suicidal ideation is shown on the PHQ-9


Questions about these trainings? You can email our behavioral health clinical liaison, Regina Bell.

Trauma-informed care responds to the impact of trauma through recognition and understanding. We take our members’ safety and ability to make their own choices seriously. Want to learn more? Just watch this video about trauma-informed care. Or visit the Center of Excellence for Integrated Health Solutions (CoE) website.

You can find more information about training on the HEDIS page.

Communication between health care professionals can lead to better outcomes for patients. Not sure where to start? You can check out these FAQs about how to discuss sensitive topics.

When and how can you share info about patients you’re treating for mental health conditions?

What are some ways to address social determinants of health challenges?

Where can you learn more about the HIPAA privacy rule?

Legal notices

HEDIS is a registered trademark of the National Committee for Quality Assurance (NCQA).

Also of interest: