Provider Manual

As an Aetna Better Health of Kansas provider, there are certain procedures and protocols you need to know. You’ll find most of the information you need in the provider manual. You’ll learn which services are covered for our members. You’ll also find information about a wide variety of topics, ranging from how to file a claim to grievance and appeals processes.

The Provider Manual is an essential resource for all of our providers. You can print a copy to keep handy, or bookmark this page on your computer. If you would like a printed copy of the Provider Manual sent to you within five (5) business days, you may request one at no cost to you by contacting your Provider Experiences representative or by calling 1-855-221-5656 (TTY: 711).

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