Contact us
Find contact info for Provider Relations or other information you may need.
Welcome providers
We offer benefits and services for those who qualify for Medicaid programs and Florida Healthy Kids (FHK). As a network provider, you enjoy a lot of benefits, from ongoing support and training to timely claims processing and competitive compensation. Together, we can improve health care access and quality in Florida.
Already a provider?
Choose helpful links for the most common things providers search for on this page.
Getting started
Here are some helpful provider links if you’re new to our network.
Find tools and resources, including education on cultural competency and health equity.
Learn how we provide coordination of care for members transitioning from another plan.
You can submit claims through our secure Provider Portal or by mailing a claim form to us.
Learn how to request PA and find information on criteria, forms, timelines and referrals.
About us
About us
Aetna Better Health® of Florida is part of Aetna® and the CVS Health® family, one of our nation’s leading health care organizations. We’ve been serving people who use Medicaid benefits for over 30 years — from kids, adults and seniors to people with disabilities or other serious health issues. You can see how Aetna Better Health of Florida compares to other Medicaid plans.
Our national experience helps us do a lot of great work in your community, where you live, work and play. And we’re proud to be your neighbor, working alongside you to make Florida a great state. Members can get the care they need to be as healthy as possible. And they can do it all close to home. Visit the Aetna Better Health website to learn more.
Need help or have questions? We’re here for you
Find more info
Questions? Check out our quick reference guide (PDF) for answers.
