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Here’s what to do
We want to make it as easy as possible to find what you need. Choose the topic you need to find the page that explains each of these processes. Then, follow the steps.
Claims
Learn more about claims or log in to Availity. Set up electronic funds transfer (EFT) and electronic remittance advice (ERA) with Change Healthcare.
Prior authorization (PA)
Grievances and appeals
Submit grievances and appeals and check the status of your submission on Availity. Or learn more about grievances and appeals.
Member eligibility
Check patient eligibility and benefits on Availity. Or learn more on our Provider Portal page.
Other ways to connect
Phone
You can call Provider Relations at 1-866-329-4701
(TTY: 711), Monday to Friday, 8:30 AM to 5:00 PM.
Aetna Better Health® of Illinois
PO Box 818031, MC F661
Cleveland, OH 44181-8031
Fax
1-877-779-5234: Use only to start a medical inpatient (IP) or medical outpatient (OP) authorization.
1-877-668-2074: Use only to send clinical documentation for a medical IP or medical OP authorization you already started.
1-844-528-3453: Send clinical documentation for a behavioral health authorization you already started. Find the right behavioral health forms before submitting requests.
If you’ve already tried the above service options and haven’t been able to resolve your question or issue, contact us. It may take several days to receive a response.