Contact us
Find Provider Relations contact info or other information you may need.
Here are some helpful links if you’re new to our provider network.
Find tools and resources, including education on cultural competency and health equity.
You can submit claims through our secure Provider Portal or by mailing a claim form to us.
Learn how to request PA and find information on criteria, forms, timelines and referrals.
You can find all the forms you need right here.
Aetna Better Health® of Oklahoma is part of Aetna® and the CVS Health® family, one of our nation’s leading health care organizations. We’ve been serving people who use Medicaid benefits for over 30 years — from kids, adults and seniors to people with disabilities or other serious health issues.
Our national experience helps us do a lot of great work in your community, where you live, work and play. And we’re proud to be your neighbor, working alongside you to make Oklahoma a great state. Members can get the care they need to be as healthy as possible. And they can do it all close to home.
Visit the Aetna Better Health website to learn more.
Contact us
Find Provider Relations contact info or other information you may need.
Legal Notices
Aetna is part of the CVS Health® family of companies.
Also of interest:
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May PCMH Care Coordination fee paymentss
The May PCMH payments will be sent out the week of May 13, 2024.
Incorrect denials
Aetna Better Health® of Oklahoma is aware of claim denials pertaining to members over 21 years of age. The denial is incorrect, and we are addressing the issue and expect resolution within 30 days. As a workaround, if the system is not corrected within 30 days, we will manually reprocess the claims. Your provider group will not be required to resubmit the claims as Aetna Better Health® would handle the reprocessing of the claims internally.
Member IDs without PCPs:
Members receive an ID card containing pertinent information, such as the member’s name, ID number, and contact information for claims and scripts. While members should have an assigned PCP on their ID card, some members may not have their PCP listed on their ID card. A member should not be turned away for services if a PCP is not listed on their ID card.