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How to find what you need
Choose a topic to find the links and details you need. From there you’ll also get explanations and step-by-step guides to each process.
Prior authorization (PA)
Complaints and appeals
Submit complaints and appeals and check the status of your submission on Availity. Or learn more about complaints and appeals.
Member eligibility
Check patient eligibility and benefits on Availity. Or learn more on our Provider Portal page.
Other ways to connect
Phone
You can call Provider Relations at 1-888-348-2922
(TTY: 711).
Aetna Better Health
ATTN: Provider Relations
500 Virginia Street,
East Suite 400
Charleston, WV 25301
Fax
1-866-810-8476
Still need support?
If you’ve already tried the above service options and haven’t been able to resolve your question or issue, contact us. It may take several days to receive a response.