Renew every year
Some people have to renew their coverage each year. Learn more about how to keep your coverage.
Aetna Better Health®
of West Virginia
Where to start?
Your plan options
We offer plan options that meet different needs for different people:
Medicaid offers coverage for low-income and working people or:
- Families
- Their children
- Pregnant women
CHIP is for children (under age 19) of working parents who don’t otherwise qualify for Medicaid.
Mountain Health Promise serves children and youth who are:
- In foster care, kinship care and adoptive care
- Eligible for the CSEDW (Children with Serious Emotional Disorder Waiver)
Mountain Health Promise members do not need to enroll. If you qualify, you are automatically enrolled in the program.
Your path to better health
Be as healthy as you can be. A wide range of benefits and services can help. You have a network of providers to get you the right care when you need it. We’ll help you understand your coverage. And make sure you get the most from your benefits. Need language services? You can get help at no cost. Just call the number on your member ID card. Or see our non-discrimination notice to learn more.
Not sure if you qualify?
Not sure if you qualify?
Understanding Medicaid and CHIP can be a challenge. Especially if it’s new to you. Or if it’s your first time enrolling. You and your family may be eligible for benefits without knowing it. The first step? See if you qualify. You can use the screening tool to get started.
TITLE: Lots of people have questions right now.
SEARCH BAR: Affordable slow-cooker recipes?
SEARCH BAR: Good prices on cat food?
SEARCH BAR: Best hair clippers?
SEARCH BAR: Math homework help?
TITLE: Some questions are harder to ask.
GONZALO: What if I keep my job but I get furloughed?
ISAIAS: What if I lose my health insurance?
TITLE: You’re not alone.
TITLE: Millions of people have lost their health insurance in 2020.
TITLE: Many of them are now on Medicaid.
HANNA: What if I’m pregnant? What if it’s twins?
FAY: What about my kids? Can they be covered?
TITLE: Children can be covered by Medicaid, too.
ISAIAS: My kids are covered, but what if my nephew moves in?
FAY: What if I’m responsible for my disabled brother?
TITLE: Other family members may be eligible for Medicaid even if you aren't.
TITLE: Find out if you or your family qualifies for Medicaid.
GONZALO: Where do I start?
TITLE: Visit AetnaBetterHealth.com and choose your state.
LOGO: Aetna Better Health
Keep your coverage Don’t lose your benefits
Update your info
To keep your benefits, be sure to report to DHHR (Department of Health and Human Resources) about any changes to your info. If you’re a Medicaid or CHIP member, you’ll also want to report the change to Member Services. Visit our renewal page to learn more.
Get help
Have questions? Member Services is here to help. Visit our contact us page. Or call us at 1-888-348-2922 (TTY: 711). We’re here for you ${member_services_hours}.
Helpful info
Local resources
Get care close to home. Learn more about local resources near you.
Health and wellness
Here, you’ll find tips about getting as healthy as you can, as well as how to get the most from your plan.
Stay connected
Learn about upcoming events in your area and see our latest news.
About us
About us
${plan_name} is part of Aetna® and the CVS Health® family, one of our country’s leading health care organizations. We’ve been serving people who use Medicaid services for over 30 years — from kids, adults and seniors to people with disabilities or other serious health issues.
Our national experience helps us do lots of good work in your community, where you live, work and play. And we’re proud to be your neighbor, working alongside you to make ${state_name} a great state. You can get the care you need to be as healthy as possible. And you can do it all close to home.
You can go to the Aetna Better Health website to learn more.
