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Contact us

Have questions or need language help? Just call Member Services at 1-888-348-2922 (TTY: 711). To reach the Crisis Line, just call and choose the Crisis Line option. To reach the 24-Hour Nurse Line, just call 1-855-200-5975 (TTY: 711). We’re here for you 24 hours a day, 7 days a week.

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Mail

Mail:

Aetna Better Health® of West Virginia Attn: Member Services 500 Virginia Street, East, Suite 400 Charleston, WV 25301

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Phone

Phone: 1-888-348-2922 (TTY: 711). We’re here for you ${member_services_hours}.

Things you might want to do

Become a member

Learn how to enroll in and apply for Mountain Health Trust or WV CHIP and choose Aetna Better Health of West Virginia as your health plan.

Understand your benefits

Members receive a wide range of benefits and services. Learn more about what Mountain Health Trust, WV CHIP or Mountain Health Promise covers.

Find a provider

Find the local care you need, from vision and dental care to primary care physicians, specialists and COVID-19 testing.