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Questions?
Just call ${member_services_phone}. We’re here for you ${member_services_hours}.
You can also check out your member handbook on the member materials and forms page.
Help in a crisis
Help in a crisis
Call 911 or go to the nearest hospital if:
- You have thoughts of harming yourself or someone else
- You have an emergency and need help right now
You can use any hospital for emergency care, even if it isn’t in our network. Just show your member ID card.
The 988 Suicide & Crisis Lifeline has counselors that will talk or chat with you. You can get help 24 hours a day, 7 days a week:
- Call 988
- Text: “HELLO” to 988
- *Chat with *988 using the link above
You can also call our Crisis Line. Just call 1-888-348-2922. Then, choose the Crisis Line option. We’re here for you 24 hours a day, 7 days a week. And we can link you to the right resources.
We’ve got you covered
Behavioral health benefits cover treatment for mental health and substance use disorders. We offer treatment options to help you feel better and support your recovery. You don’t need a PCP referral. You can get treatment from any provider in our network.
Our behavioral health services
Check out the list of services we cover.
Keep in mind, there may be certain limits as to how much or how often we cover services. See your member handbook for details.
Psychiatric residential and rehabilitation facilities
You and your children (under 21) are covered if you need to stay in a treatment facility. This includes treatment for both mental disorders and substance use disorder (SUD).
Drug testing
If your provider recommends drug testing that’s medically necessary, you’re covered for that, too.
Hospital stays
You’re covered if you need to stay in the hospital for behavioral health issues or SUD.
Inpatient psychiatric care
Members who are:
- Under age 21: are covered if they need to stay in a facility for a psychiatric condition. This includes treatment through what’s called an individual plan of care.
- Between age 21 and 64: are covered for full-time psychiatric care. This includes treatment through an individual plan of care from an Institution for Mental Diseases (IMD).
Outpatient services
Members with mental illness and SUD are covered for:
- Outpatient treatment (services you get when you’re not staying at a hospital or care facility)
- Assertive community treatment (ACT) (age 18 and up)
Psychological therapy
Members are covered for counseling (or therapy) visits with a psychologist. This includes:
- Evaluation and treatment
- Individual, family and group therapies
- Telehealth sessions
Substance use disorder (SUD) services
Members with SUD are covered for:
- Targeted care management
- Physician-supervised medication
- Counseling services
Members with mental health disorders and substance use disorder (SUD) are covered for services that may include:
- Evaluation
- Referral
- Diagnosis
- Therapeutic care
- Crisis intervention
Members with autism spectrum disorder are covered for applied behavior analysis (ABA).
Psychiatric residential and rehabilitation facilities
You’re covered if your child needs to stay in a treatment facility. This includes treatment for both mental health disorders and substance use disorder (SUD).
Drug testing
If your provider recommends drug testing that’s medically necessary, you’re covered for that, too.
Hospital stays
You’re covered if you need to stay in the hospital for behavioral health issues or SUD.
Inpatient psychiatric care (under age 21)
Your child is covered if they need to stay in a facility for a psychiatric condition. This includes treatment through what’s called an individual plan of care.
Outpatient services
Members with mental illness and SUD are covered for:
- Outpatient treatment (services you get when you’re not staying at a hospital or care facility)
- Assertive community treatment (ACT) (age 18 and up)
Psychological therapy
You’re covered for counseling (therapy) visits with a psychologist. This includes:
- Evaluation and treatment
- Individual, family, and group therapies
- Telehealth sessions
SUD services
Members with SUD are covered for:
- Targeted care management
- Physician-supervised medication
- Counseling services
Learn more about mental and behavioral health
Learn to manage stress
Did you know that stress can affect your health? It can be hard to keep up with healthy habits during times of stress.
You can read these articles to learn more about mental and emotional well-being:
Staying mentally healthy in tough times
4 ways to take care of physical and mental well-being during unsettled times
Or learn more about depression from the National Institute of Mental Health.
Substance use disorders happen when people misuse drugs, alcohol or both, repeatedly. Often, substance use is related to mental health.
Learn more about substance use disorders
Or find more info from:
Substance Abuse and Mental Health Services Administration (SAMHSA)
Mental health disorders can be serious. They can change a person’s thinking, feeling, mood and daily functioning. And each year, they affect:
- 1 in 4 adults
- 1 in 10 children
Some examples of mental health disorders include:
Depression
Schizophrenia
Bipolar disorder
Obsessive-compulsive disorder (OCD)
Post-traumatic stress disorder (PTSD)
Anxiety
Borderline personality disorder
For more info, visit the National Alliance on Mental Illness (NAMI) website.
There, you can learn about the different support programs NAMI offers, including:
-
A no-cost course for anyone living with mental illness. Those who join can learn about coping skills and self-care.
-
A no-cost course for family caregivers of adults living with mental illness. It teaches communication and problem-solving skills to help them deal with the impact on the family.
-
An online social community for teens and young adults living with mental illness. It’s a place for them to connect and learn about services.
- Resources to Recover – Gateway to Mental Health Services
- West Virginia Bureau for Behavioral Health
- Check your local resources for even more support. You can learn about everything from quitting nicotine to getting rides to your health visits.