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- Get to know your benefits
  
  We offer benefits and services that take care of the whole you. You can see a quick snapshot of your benefits.
  
  Medicaid benefit snapshot
  
  Children’s Health Insurance Program (CHIP) benefit snapshot
  
  Mountain Health Promise (MHP) benefit snapshot
- Featured benefits
  
  Some benefits go beyond your standard health coverage. Here are some extras you can enjoy:
  
  Rewards you can earn
  
  Health coaching
- Member Services
  
  Have questions about using your benefits? Just contact us. Or call us at 1-888-348-2922 (TTY: 711). We’re here for you 24 hours a day, 7 days a week.
  
  Contact us
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- Qualify
- Apply
- Choose a plan
- Renew or switch
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- Get the most from your plan
- Tools, info and updates
- Member handbook, materials and forms
- Resources and services
- News and events
- Common questions and answers
- Member Advisory Committee
- Emergency planning
- Rights and responsibilities
- More member support
- Your legal health decisions (Advance directives)
- Fraud, waste and abuse
- Complaints and appeals
- Prior authorization (PA)
- Quality improvement
- Use your member portal
  
  You can do a lot with your health plan when you use your Member Portal. It’s where you can:
  
  Find your digital member ID card
  
  Search for or change providers
  
  Manage your plan benefits from anywhere
  
  Log in to your Member Portal or sign up if you don’t already have an account.
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- Ways to get healthier
- Women’s health
- Mental health
- Understanding emergencies vs. nonemergencies
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- Doctors or hospitals
- Use our provider search tool
- Medicines
- Check the West Virginia Bureau for Medical Services Preferred Drug List (PDL) 
- Pharmacies
- Find a pharmacy near you 
- Other care providers
- Find a dental provider
- Find a vision provider

Member materials and forms

Here, you’ll find the info and forms you need to get the most out of your plan.

Member materials

Need your member handbook?

You can download your member handbook from this page. Or you can get a hard copy at no charge. We’ll send it to you within five business days of your request. Just call 1-888-348-2922 (TTY: 711). Or complete this member handbook request form.

Mountain Health Trust - Medicaid and CHIP handbook (PDF)

Mountain Health Promise handbook (PDF)

Aetna Better Health of West Virginia Community Report (PDF)

You can also get a copy of the Aetna Better Health of West Virginia Annual Report. Need a copy? Call Member Services at 1-888-348-2922 (TTY: 711). We’re here for you 24 hours a day, 7 days a week.

Forms

Authorization to release protected health information (PHI) (PDF)

Authorization to release psychotherapy notes (PDF)

Protected health information access request (PDF)

Fraud, waste and abuse form

Member Advisory Committee (MAC) form

Freedom of Choice form (PDF)

FamilyCare Central ROI Form (PDF)