Back
- Get to know your benefits
  
  We offer benefits and services that take care of the whole you. You can see a quick snapshot of your benefits.
  
  Medicaid benefit snapshot
  
  Children’s Health Insurance Program (CHIP) benefit snapshot
  
  Mountain Health Promise (MHP) benefit snapshot
- Featured benefits
  
  Some benefits go beyond your standard health coverage. Here are some extras you can enjoy:
  
  Rewards you can earn
  
  Health coaching
- Member Services
  
  Have questions about using your benefits? Just contact us. Or call us at 1-888-348-2922 (TTY: 711). We’re here for you 24 hours a day, 7 days a week.
  
  Contact us
Back
- Qualify
- Apply
- Choose a plan
- Renew or switch
Back
- Get the most from your plan
- Tools, info and updates
- Member handbook, materials and forms
- Resources and services
- News and events
- Common questions and answers
- Member Advisory Committee
- Emergency planning
- Rights and responsibilities
- More member support
- Your legal health decisions (Advance directives)
- Fraud, waste and abuse
- Complaints and appeals
- Prior authorization (PA)
- Quality improvement
- Use your member portal
  
  You can do a lot with your health plan when you use your Member Portal. It’s where you can:
  
  Find your digital member ID card
  
  Search for or change providers
  
  Manage your plan benefits from anywhere
  
  Log in to your Member Portal or sign up if you don’t already have an account.
Back
- Ways to get healthier
- Women’s health
- Mental health
- Understanding emergencies vs. nonemergencies
Back
- Doctors or hospitals
- Use our provider search tool
- Medicines
- Check the West Virginia Bureau for Medical Services Preferred Drug List (PDL) 
- Pharmacies
- Find a pharmacy near you 
- Other care providers
- Find a dental provider
- Find a vision provider

Get a hard copy of your member handbook

You can get a hard copy of your member handbook in English or Spanish at no charge. We’ll send it to you within five business days of your request. Just call 1-888-348-2922 (TTY: 711). Or complete the form on this page.

Want the digital version of your member handbook? You can go to our materials and forms page to download the handbook.

Fill out this request form

Be sure to fill in all fields with an asterisk (*).

*MEMBER HANDBOOK

*NAME

*ADDRESS 1

ADDRESS 2

*CITY

*STATE

*ZIP CODE 12345

EMAIL ADDRESS sample@example.com

*PHONE NUMBER

Benefit details

Qualify

Apply

Choose a plan

Renew or switch

Get the most from your plan

Tools, info and updates

More member support

Ways to get healthier

Women’s health

Mental health

Understanding emergencies vs. nonemergencies

Doctors or hospitals

Medicines

Pharmacies

Other care providers

Get a hard copy of your member handbook

Fill out this request form

Also of interest: