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Take a health risk survey
Take a health risk survey
We call every new member for a health risk survey. During this call, we’ll ask you some health questions. Why take part in the survey? This will help our care management team understand your health needs. They can then design a personal care plan and get you the services you need. They’ll also share the info with your doctor so they can work together to help you stay well.
The survey is easy and your answers are private. If you have questions, just call 1-888-348-2922 (TTY: 711).
Understand and use your benefits
You have many benefits and services that can help you reach your health goals. These include benefits that go beyond your standard health coverage, like:
- Rewards you can earn
- No-cost smartphone
- $25 gift cards for healthy actions
These extras and more are here for you. So make sure you know all about them.
Use your Member Portal
Use your Member Portal
When you log in or create an account on your Member Portal, you can do so much more with your health plan, like:
- Search for or change providers
- Replace your lost or stolen member ID card
- Manage your plan benefits and health goals from anywhere
- Send secure messages if you have questions
- Ask for forms
- Get info about certain health conditions
Get the mobile app
You can also get the Aetna Better Health mobile app for iPhone® or Android™ to manage your health on the go. What’s great about the app? You can use it to access your Member Portal, anytime, anywhere.
Never lose your member ID card
You can also use the app to get a digital version of your member ID card. That way, you’ll never have to worry about losing it.
Find providers
Find providers
Learn how to get quality care and services close to home. We have a strong network of providers to choose from. You can find providers of all kinds, from your primary care provider (PCP) to your dentist or specialist, in your provider directory (PDF or online). Our provider search tool makes it easy for you to find providers in our network.
Choose your primary care provider (PCP)
Your PCP is the medical provider who will provide your main health care. That’s why you’ll want to choose a PCP who can best meet your personal needs. If you don’t choose a PCP, we’ll assign one to you. And remember, you can change your PCP anytime. It’s easy to change. Just visit your Member Portal. Need help finding a provider in our network? Just use the provider search tool. Or call us at 1-888-348-2922 (TTY: 711).
Learn more about choosing a PCP
Connect with a provider
Connect with a provider
Are you due for an annual checkup? New members should see their PCP within 45 days (30 days for Mountain Health Promise members) of enrolling with Aetna Better Health. This helps your PCP understand your current health care needs.
And remember, you don’t have to wait until you’re sick to make an appointment with your PCP. Seeing a doctor regularly can help keep you and your family healthy. There’s no extra cost for preventive care. Even better, you can get rewards for completing preventive care steps, like regular checkups and health screenings.
Ready to start? Make an appointment with your PCP today. Just call 1-888-348-2922 (TTY: 711).
Check these articles for topics about preventive care:
Explore other health and wellness perks
Explore other health and wellness perks
Health coaching
Want to make healthy changes in your life, but need some extra support? Your personal MyActiveHealthSM website can help you:
- Set health goals based on what you want to achieve
- Get coaching on fun, new ways to improve your health
- Find your health info and numbers
- Connect any fitness devices you have and track your progress
Get started with health coaching
Health and wellness library
You can take even more steps toward a healthy you and a healthy family. Just visit the health and wellness library. You’ll find articles about everything from well-child visits to knowing when to choose urgent care or the emergency room.
Get involved
Want to play a more active role in your health care? Or help make progress in your community? Consider joining the Member Advisory Committee (MAC). You can make a real difference when you take part.
Don’t lose your benefits
Keep your info up to date
You must renew your Medicaid coverage every year. Also, always make sure that any info we have from you stays current. This allows you to keep your benefits and services. Your info may include your:
- Address
- Employment status
- Other details
Learn about emergencies and nonemergencies
You’ll only need emergency care if you think your health is in serious danger. Emergencies may include:
- Severe pain
- Serious injury
- Sudden illness
- Illness that is quickly getting much worse
- Heavy bleeding that doesn’t stop, especially if you’re pregnant
24-Hour Nurse Line
If it’s not an emergency, but you need medical advice, just call 1-855-200-5975 (TTY: 711). A nurse can help you decide if you need to go to the ER or urgent care.
Urgent care
Urgent care is a great option if it’s not an emergency and you can’t see your PCP. Many centers open early and stay open late seven days a week. They may also have shorter wait times and cost you less money than an ER visit.
Check out some of these articles to learn more about getting the right care at the right time:
Call 911 or go to the nearest hospital if you have a life-threatening illness or injury and need help right away. We cover ambulance rides. You can also use any hospital for emergency care, even if it isn’t in our network. Just show your member ID card.
Call our Crisis Line. Just call Member Services at 1-888-348-2922 (TTY: 711), then choose the Crisis Line option. We’re here for you 7 days a week, 24 hours a day. And we can link you to the right resources.
No matter what time of day, you’re not alone. We have resources in place to help you in a crisis. You can also find other local resources and services in your own community.
Know your resources
Your member handbook
Visit our materials and forms page to download your member handbook.
Need a hard copy of your handbook?
You can get it in English or Spanish at no charge. Just call 1-888-348-2922 (TTY: 711). Or complete this member handbook request form.
We’ll send it to you within five business days of your request.
Help in your neighborhood
Need help finding resources in your community? We can help.
Other languages and formats
Need language help? Just call 1-888-348-2922 (TTY: 711). You can get:
- Interpreter services at no cost during any service or complaint process, including American Sign Language and real-time oral interpretation
- Interpreter services for your medical visit (be sure to call 48 hours before your visit)
- Info in another format, like audio CD-ROM, large print and braille
- Materials in other languages if your first language isn’t English
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