D-SNP Provider Training

As an Aetna® provider, there are certain procedures and protocols that your organization needs to know. Therefore, we have provided a DSNP provider Training Presentation so that your group can learn more about the program and what Aetna has to offer.  You’ll find most of the information needed in the presentation. You’ll learn which services our plan covers and about our value added benefits. You’ll also find information about a wide variety of topics, ranging from provider responsibilities, to how to file a claim, to grievance and appeals processes etc.

Thank you for being a valued partner and we trust that this information will be valuable to you.

Required Course

Aetna® providers who care for D-SNP members must take compliance training each year. The Centers for Medicare & Medicaid Services (CMS) requires it.

This training is mandatory. All network providers and their employees who serve members of Coventry or Aetna D-SNP plans must complete the training.

* Training must be done:

  • When a new provider or employee is hired, and
  • Each calendar year (but no later than December 31)

You don’t have to send us an attestation of training completion. But you could be audited by us or CMS so be sure to keep a record of completion.


Where can I take the course?       

The course is online.

  • Direct link at:

Model of Care Training


We’re here to help

Do you have questions about the training? Would you like a printed copy of the training presentation?

Thank you for the care you give our D-SNP members.

*Coventry Health Care is now part of the Aetna family.

Provider Orientation

Our Provider Experience Department provides initial orientation for newly contracted providers within 180 days of joining network. In follow up to initial orientation, our Provider Experience Department provides a variety of forums for ongoing provider training and education support, such as routine office/site visits, webinars, group or individualized training sessions on select topics, (e.g., claims coding, enrollee benefits, website navigation).

For provider orientation, see our VA Provider Orientation.