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Culturally competent providers
Culturally competent providers
Patient satisfaction and positive health outcomes are linked to good communication between members and providers. Each segment of our population requires special sensitivities and strategies to embrace cultural differences. Culturally competent providers:
- Effectively communicate with patients
- Understand their individual concerns
- Ensure patients understand their care plans
Complete the training
You’ll want to complete a short training about cultural competency. Take these quick steps:
- Complete this 7-minute video training about How Effective Healthcare Communication Contributes to Health Equity.
- Then, email us to confirm you’ve completed the training.
Once we receive your email, we can give you credit for completing the training on this topic.
How culture and competency work together
How culture and competency work together
Racial, ethnic, religious and social groups have diverse:
Actions
Beliefs
Communications
Customs
Institutions
Languages
Thoughts
Values
A person’s culture includes all these things. Having competency means we can function effectively in the context of these diverse cultural factors that our members and their communities represent. The goals of cultural competency? To increase the quality of services, to reduce health care disparities and to improve health outcomes.
Standards for culturally and linguistically appropriate services
Age
Ability to pay
Ability to speak English
Ethnicity
Gender
Genetic information
Medical history
Mental or physical disability
National origin
Race
Religion
Sexual orientation
Participating providers treat all members with dignity and respect, as required by federal law. This includes:
Honoring members’ beliefs
Being sensitive to cultural diversity
Fostering respect for members’ cultural backgrounds
How health literacy affects cultural competency
How health literacy affects cultural competency
The Patient Protection and Affordable Care Act of 2010, Title V, defines health literacy as the degree to which an individual has the capacity to obtain, communicate, process and understand basic health information and services to make appropriate health decisions.
In short, how well can patients find, understand and use information to make good decisions? Anyone who provides health info and services to others also needs health literacy skills to:
Help people find info and services
Communicate about health and health care
Process what people are explicitly and implicitly asking for
Understand how to provide useful info and services
Decide which info and services work best for different situations and people, so they can act in their own best interest
Check out these training resources
Here are a variety of learning opportunities on cultural competency and health literacy.
The Patient Safety Network (PSNet) offers Effective Communication Tools for Healthcare Professionals: Addressing Health Literacy, Cultural Competency, and Limited English Proficiency. This online course can help you communicate better with patients who have poor English skills and limited health literacy.
AHRQ also offers two guides for defining cultural needs in managed care and creating services for them:
A Physician's Practical Guide to Culturally Competent Care is an online program. The American Medical Association, American Academy of Family Physicians and the American College of Physicians endorse this program. And it provides up to 9 hours of category 1 AMA credits at no cost.
Our Cultural Competency Program (PDF) is designed to provide guidance and technical assistance to help facilitate compliance with applicable federal and state laws, regulations, standards, and policies.