Claims

You can file claims with Aetna Assure Premier Plus (HMO D-SNP) online or through the mail. We do our best to streamline processing. And improve payment turnaround time so you can save time and effort.

You’ll want to use this Submitter ID number when you submit claims: Payer ID# 46320 for both CMS-1500 sample (PDF) and UB-04 sample (PDF) forms.

Check the policies and procedures in the provider manual if you’re an out-of-network provider seeking payment of claims for services we cover, such as:

Emergency care or urgently needed services
Medical care when there are no providers in the network that can provide care (requires prior authorization)
Kidney dialysis services at a Medicare-certified dialysis facility when the member is temporarily outside the plan’s service area (requires prior authorization)

Online

Availity is our provider portal, which provides functionality for the management of patients, claims, authorizations and referrals. To submit claims online via Availity, choose the button labeled “Medicaid Claim Submission – Office Ally.” This link will take you directly to the Office Ally website where you can submit claims using their online claim entry feature or by uploading a claim file.

Providers must have an Office Ally account to submit claims online. Submission of your claims using Office Ally is free of charge. The status of claims submitted online should be managed through your Office Ally Account.

By mail

You can also mail hard copy claims or resubmissions to:

Aetna Assure Premier Plus (HMO-DSNP)

Claims and Resubmissions

PO Box 982967

El Paso, TX 79998-296

Mark resubmitted claims clearly with “resubmission” to avoid denial as a duplicate.

Claim resubmissions

You can resubmit (correct) a claim through Availity or by mail. If you resubmit by mail, you’ll need to include these documents:

An updated copy of the claim — all lines must be rebilled
A copy of the original claim (reprint or copy is acceptable)
A copy of the remittance advice on which we denied or incorrectly paid the claim
A brief note describing the requested correction
Any other required documents

Mail resubmissions to:

Aetna Assure Premier Plus (HMO-DSNP)
Claims and Resubmissions
PO Box 982967
El Paso, TX 79998-2967

Mark resubmitted claims clearly with “resubmission” to avoid denial as a duplicate.

Claim reconsiderations for PAR providers (dispute) and non-PAR providers (appeal)

A claim reconsideration is a request that we previously received and processed as a clean claim. With this process, you’re not correcting the claim in any way, like the claim resubmission process. Instead, you disagree with the original claim outcome and want to challenge the payment or denial of a claim.

PAR providers can submit a claim reconsideration through Availity, our provider portal. Learn how to access the portal and submit and claim reconsideration. Once you have access, follow these reconsideration instructions.

When you send a reconsideration, be sure to include:

A claim form for each reconsideration
A copy of the remit/Explanation of Benefits (EOB) page for each resubmitted claim, with a brief note about each claim you’re resubmitting
Any information that we previously requested

Both network providers and nonparticipating providers can file a claim reconsideration:

Network providers use the PAR Provider Dispute Form (PDF)
Nonparticipating providers use the non-PAR Provider Appeal Form (PDF)

We can’t accept COB reconsiderations via electronic transmission.

You can file a claim reconsideration by mail:
Mail your reconsideration form (PDF) and all supporting documents to:

Aetna Assure Premier Plus (HMO-DSNP)
Claims and Resubmissions
PO Box 982967
El Paso, TX 79998-2967

EFT/ERA Registration Services (EERS)

EERS offers our providers a more streamlined way to access payment services. It gives you a standardized method of electronic payment and remittance while also expediting the payee enrollment and verification process.

EFT makes it possible for us to deposit electronic payments directly into your bank account. Some benefits of setting up an EFT include:

Improved payment consistency
Fast, accurate and secure transactions

ERA is an electronic file that contains claim payment and remittance info sent to your office. The benefits of an ERA include:

Reduced manual posting of claim payment info, which saves you time and money, while improving efficiency
No need for paper Explanation of Benefits (EOB) statements

EERS offers payees multiple ways to set up EFT and ERA in order to receive transactions from multiple payers. If a provider’s tax identification number (TIN) is active in multiple states, a single registration will auto-enroll the payee for multiple payers. You can also complete registration using a national provider identifier (NPI) for payment across multiple accounts.

ECHO Health processes and distributes claims payments to providers. To enroll in EERS, visit the Aetna Better Health ECHO portal. You can manage electronic funds transfer (EFT) and electronic remittance advice (ERA) enrollments with multiple payers on a single platform.

Sign up for EFT

To sign up for EFT, you’ll need to provide an ECHO payment draft number and payment amount for security reasons as part of the enrollment authentication. Find the ECHO draft number on all provider Explanation of Provider Payments (EPP), typically above your first claim on the EPP. Haven’t received a payment from ECHO before? You’ll receive a paper check with a draft number you can use to register after receiving your first payment.

Update your payment or ERA distribution preferences

You can update your preferences on the dedicated Aetna Better Health ECHO portal.

Use our portal to avoid fees

Fees apply when you choose to enroll in ECHO’s ACH all payer program. Be sure to use the Aetna Better Health ECHO portal for no-fee processing. You can confirm you’re on our portal when you see “Aetna Better Health” at the top left of the page.

Be aware — you may see a 48-hour delay between the time you receive a payment, and an ERA is available.