Your mental health benefits

You deserve to be healthy in body and mind. Your plan covers health for you as a whole person. That includes help with your mental and behavioral health, including substance use. You can see any provider in our network.  

I’m having a crisis

Call 911 or go to the nearest hospital if: 

  • You have thoughts of harming yourself or someone else 
  • You have an emergency and need help right now   
  • You can use any hospital for emergency care, even if it isn’t in our network. Just show your member ID card.   

Call 988 or go to the nearest hospital

  • Get help 24 hours a day, seven days a week

The National Suicide Prevention Lifeline has counselors that will talk or chat with you. You can get help 24 hours a day, 7 days week: 

  • Call: 1-800-273-TALK (8255) 
  • Text: “HELLO” to 741741 

Information and resources

Mental health is part of your whole health. Just like a physical checkup, your doctor can also check on your mental health. A screening can help your doctor find out if you have any:

  • Mild or moderate distress
  • Impairment of mental, emotional or behavioral function

After your screening, we’ll work with you to manage your mental health in ways that best fit your needs.

We cover:

  • Screening
  • Evaluation
  • Treatment
    • Individual and group psychotherapy
    • Psychological/development/neuropsychological testing
    • Crisis intervention
    • Therapeutic behavioral services (TBS) group services
    • Case management
    • Licensed practical nursing (LPN) and registered nursing (RN) services
    • Respite services

You have coverage for mental health services at:

  • Community mental health centers
  • Outpatient hospitals
  • Inpatient hospitals

If you have a substance use disorder, you’re not alone. Your doctor can help. Your care coordinator can also help to arrange:

  • Screening
  • Evaluation
  • Treatment

We cover:

  • Substance use disorder services at community mental health centers
    • Assessment
    • Individual peer recovery support
    • Group peer recovery support
    • Individual counseling
    • Group counseling
    • Case management
    • Urine drug screening
    • Nursing services
    • Withdrawal management
  • Residential treatment for substance use disorders
    • Withdrawal management
    • Low-intensity residential treatment
    • Inpatient withdrawal management

The National Alliance on Mental Illness (NAMI) has programs and resources you can use. Here are some NAMI programs that members and their families may benefit from:

  • Peer-to-Peer is a free 10-week course on the topic of recovery for anyone living with a serious mental illness.
  • Family-to-Family is a free 12-week course for family caregivers of adults living with mental illness.
  • StrengthOfUs.org is an online social community for teens and young adults living with mental illness.

You can learn more about mental and behavioral health topics. Just contact your care coordinator. Call 1-855-463-0933 (TTY: 711). We’re here for you Monday through Friday, 8 AM to 5 PM.