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Our training

At Aetna Better Health® of New Jersey, we make sure our providers have the right tools and resources to take care of our members. On this page, you’ll find some helpful links and training videos to make your transition to our network as smooth and easy as possible.

Have a question?

Just call Provider Services at 1-855-232-3596 (TTY: 711). Or email us.

Getting started

When you join our network, we’ll provide initial orientation within 180 days. After that, you’ll have ongoing training and education with: 


  • Periodic provider newsletters and bulletins with updates and reminders

  • Routine visits to your office for provider-focused education

  • Individual or group training sessions on topics like: 

    • Claims coding

    • Appointment availability standards

    • Member benefits 

    • Website and Provider Portal navigation

You can check the quick reference guide for answers to many of your questions. Or you can call us at 1-855-232-3596 (TTY: 711).


Quick reference guide (PDF)


Helpful training links

You’ll need to RSVP to any provider trainings you’d like to attend. Each session has a maximum of 100, so RSVP as soon as possible.


EVV Phase 2 Provider Training


Click here to register


  • Friday, July 7, 2023 - 11 am - 12pm EST
  • Friday, August 4, 2023- 11 am - 12pm EST
  • Friday, September 1, 2023 - 11 am - 12pm EST
  • Friday, October 6, 2023 - 11 am - 12pm EST
  • Friday, November 3, 2023 - 11 am - 12pm EST
  • Friday, December 1, 2023 - 11 am - 12pm EST
  • Friday, January 5, 2024 - 11 am - 12pm EST



MLTSS Training 


Click here to register


  • Friday, June 9, 2023 - 11:00 am
  • Friday, July 21, 2023 - 11:00 am
  • Friday, August 4, 2023 - 11:00 am
  • Friday, September 15, 2023 - 11:00 am



BH/ABA Training 


Click here to register


  • Wednesday, May 31, 2023 - 2:30 pm
  • Wednesday, June 14, 2023 - 2:30 pm
  • Friday, June 23, 2023 - 2:00 pm
  • Friday, July 14, 2023 - 2:00 pm
  • Friday, July 28, 2023 - 2:00 pm
  • Friday, August 18, 2023 - 2:00 pm
  • Friday, September 8, 2023 - 2:00 pm
  • Friday, September 29, 2023 - 2:00 pm


Traditional Training 


Click here to register


  • Friday, June 9, 2023 - 10:00 am 
  • Friday, June 23, 2023 - 10:00 am
  • Friday, July 14, 2023 - 10:00 am
  • Friday, July 21, 2023 - 10:00 am 
  • Friday, August 4, 2023 - 10:00 am 
  • Friday, August 18, 2023 - 10:00 am 
  • Friday, September 15, 2023 - 10:00 am 
  • Friday, September 29, 2023 - 10:00 am 


Balance Billing


Click here to register


  • Friday, February 24, 2023 - 11am 
  • Friday, March 10, 2023 - 11 am
  • Friday, May 12, 2023 - 11 am


Pre-recorded trainings


May 21, 2021 training slides (PDF)


June 10, 2021 training slides (PDF)


June 14, 2021 training slides (PDF)


June 25, 2021 training slides (PDF)

We’ve partnered with NantHealth to provide access to Eviti Connect, an online software system that enables real-time decision support and treatment guidelines for patients with cancer.


You can get training to make the most of Eviti Connect. You can also visit the Eviti Connect website to see the Eviti Connect user guide, video tutorials and interactive eLearning modules.


These trainings are web-based, instructor-led, interactive sessions that guide you through creating an account and submitting treatment plans. You’ll need access to the internet for this training.


Who should attend? Anyone in your office who submits treatment plans for review will want to attend one of these sessions.


Register for training


Just email and note:


  • Which training session you’d like to attend
  •  The number of attendees from your office who’ll take part

You’ll receive a response with details for that web training session. This includes a toll-free phone number and a link to the web portion of the training. You’ll want to keep the training registration email. This way, you’ll have the link to the web conference and the call-in number for the session.


Provider notice letter (PDF)


Provider training letter (PDF)

Here are some other resources you may find useful:


EVV Phase 2 Provider Training (PDF)


Training presentation (PDF)


HEDIS® provider page


EVV billing training for Aetna Better Health and Aetna Assure Premier Plus (HMO D-SNP) PCA providers and EVV technical contacts


Steering Clear of Medicaid Fraud, Waste and Abuse (NJDHS Division of Developmental Disabilities)


Division of Medical Assistance and Health Services (DMAHS) EVV Provider Training

DMAHS has scheduled two EVV Phase 2 Provider Training sessions to review operational expectations for Cohort 1 and Cohort 2 services.  Below are the zoom links, and after registering you will receive a confirmation email containing information about joining the webinar.


August 24, 2023 3:00-4:00 PM Webinar: EVV Phase 2 Provider Training Session 1

You are invited to a Zoom webinar.

When: Aug 24, 2023 03:00 PM Eastern Time (US and Canada)

Topic: EVV | DMAHS Phase 2 Provider Training Session 1 of 2

Register in advance for this webinar:


September 14, 2023 3:00-4:00 PM Webinar: EVV Phase 2 Provider Training Session 2

You are invited to a Zoom webinar.

When: Sep 14, 2023 03:00 PM Eastern Time (US and Canada)

Topic: EVV | DMAHS Phase 2 Provider Training Session 2 of 2

Register in advance for this webinar:

Provider Critical Incident Training


Critical Incident Attestation Form -- [MUST be submitted to ABHNJ after completion of above Critical Incident Training]

Other training and resources

Other training and resources

Cultural competency 


We don’t discriminate against people due to their race, ethnicity, national origin, religion, gender, age, mental or physical disability, sexual orientation, genetic information or medical history, ability to pay, or ability to speak English. You can visit our cultural competency page to learn more about cultural competency training.


Trauma-informed care


Trauma-informed care responds to the impact of trauma through recognition and understanding. We take our members’ safety and ability to make their own choices seriously. Want to learn more? Just watch this video about trauma-informed care. Or visit the Center of Excellence for Integrated Health Solutions (CoE) website.


Trauma-informed care tool kit


You can find webinars, educational materials and other helpful training resources on the Provider Portal. You can also find helpful resources that can help you with provider fatigue and burnout.

Eviti Connect is a trademark of NantHealth, Inc. 


HEDIS is a trademark of the National Committee for Quality Assurance (NCQA). 

Also of interest: