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Our training

At Aetna Better Health® of New Jersey, we make sure our providers have the right tools and resources to take care of our members. On this page, you’ll find some helpful links and training videos to make your transition to our network as smooth and easy as possible.

Have a question?

Just call Provider Services at 1-855-232-3596 (TTY: 711). Or email us.

Getting started

When you join our network, we’ll provide initial orientation within 180 days. After that, you’ll have ongoing training and education with: 

 

  • Periodic provider newsletters and bulletins with updates and reminders

  • Routine visits to your office for provider-focused education

  • Individual or group training sessions on topics like: 


    • Claims coding

    • Appointment availability standards

    • Member benefits 

    • Website and Provider Portal navigation

You can check the quick reference guide for answers to many of your questions. Or you can call us at 1-855-232-3596 (TTY: 711).

 

Quick reference guide (PDF)

 

Helpful training links

You’ll need to RSVP to any provider trainings you’d like to attend. Each session has a maximum of 100, so RSVP as soon as possible.

 

EVV Phase 2 Provider Training

 

BH Integration Provider Trainings

 

Click here to register

 

  • Wednesday, October 9, 2024 - 12:00 pm
  • Wednesday, October 23, 2024 - 12:00 pm
  • Wednesday, November 6, 2024 - 1:00 pm
  • Wednesday, November 20, 2024 - 12:00 pm
  • Wednesday, Decemeber 4, 2024 - 12:00 pm
  • Wednesday, December 11, 2024 - 12:00 pm
  • Wednesday, January 15, 2025 - 12:00 pm

 

Pharmacy and BH HEDIS Measure Provider Trainings

 

Click here to register

 

  • Wednesday, September 18, 2024 - 12:00 pm
  • Wednesday, November 13, 2024 - 12:00 pm
  • Wednesday, January 15, 2024 - 12:00 pm
  • Wednesday, March 12, 2024 - 12:00 pm
  • Wednesday, May 14, 2024 - 12:00 pm
  • Wednesday, July 9, 2024 - 12:00 pm

 

MLTSS Training 

 

Click here to register

 

  • Friday, March 8, 2024 - 10:00 am 
  • Friday, March 22, 2024 - 10:00 am
  • Friday, April 12, 2024 - 10:00 am 
  • Friday, April 26, 2024 - 10:00 am
  • Friday, May 10, 2024 - 10:00 am
  • Friday, May 24, 2024 - 10:00 am
  • Friday, June 14, 2024 - 10:00 am
  • Friday, June 28, 2024 - 10:00 am
  • Friday, July 12, 2024 - 10:00 am 
  • Friday, July 26, 2024 - 10:00 am
  • Friday, August 9, 2024 - 10:00 am 
  • Friday, August 23, 2024 - 10:00 am
  • Friday, September 13, 2024 - 10:00 am 
  • Friday, September 27, 2024 - 10:00 am
  • Friday, October 11, 2024 - 10:00 am 
  • Friday, October 25, 2024 - 10:00 am
  • Friday, November 8, 2024 - 10:00 am
  • Friday, November 22, 2024 - 10:00 am
  • Friday, December 13, 2024 - 10:00 am 
  • Friday, December 27, 2024 -10:00 am

 

 

BH/ABA Training 

 

Click here to register

 

  • Thursday, March 7, 2024 - 11:00 am
  • Wednesday, March 20, 2024 - 1:00 pm
  • Thursday, April 11, 2024 - 11:00 am
  • Wednesday, April 24, 2024 - 1:00 pm 
  • Wednesday, May 8, 2024 - 11:00 am
  • Thursday, May 30, 2024 - 1:00 pm
  • Thursday, June 13, 2024 - 11:00 am
  • Wednesday, June 26, 2024 - 1:00 pm
  • Thursday, July 11, 2024 - 11:00 am
  • Wednesday, July 24, 2024 - 1:00 pm
  • Thursday, August 8, 2024 - 11:00 am
  • Wednesday, August 21, 2024 - 1:00 pm
  • Wednesday, September 4, 2024 - 1:00 pm
  • Wednesday, September 18, 2024 - 1:00 pm
  • Wednesday, October 16, 2024 - 1:00 pm
  • Wednesday, October 30, 2024 - 1:00 pm
  • Wednesday, November 6, 2024 - 1:00 pm
  • Wednesday, November 20, 2024 - 1:00 pm
  • Wednesday, December 4, 2024 - 1:00 pm
  • Wednesday, December 18, 2024 - 1:00 pm

 

Traditional Training 

 

Click here to register

 

  • Friday, March 8, 2024 - 11:00 am
  • Friday, March 22, 2024 - 11:00 am
  • Wednesday, April 10, 2024 - 1:00 pm
  • Wednesday, April 24, 2024 - 1:00 pm
  • Friday, May 3, 2024 - 1:00 pm
  • Friday, May 17, 2024 - 1:00 pm
  • Monday, June 10, 2024 - 11:00 am
  • Monday, June 24, 2024 - 11:00 am
  • Wednesday, July 10, 2024 - 1:00 pm
  • Wednesday, July 24, 2024 - 1:00 pm
  • Friday, August 9, 2024 -1:00 pm
  • Friday, August 23, 2024 - 1:00 pm
  • Wednesday, September 4, 2024 - 11:00 am
  • Wednesday, September 18, 2024 - 11:00 am
  • Wednesday, October 9, 2024 - 1:00 pm
  • Wednesday, October 23, 2024 - 1:00 pm
  • Friday, November 15, 2024 - 1:00 pm 
  • Friday, November 29, 2024 - 1:00 pm
  • Wednesday, December 4, 2024 - 11:00 am
  • Wednesday, December 18, 2024 - 11:00 am

 

Coding for HEDIS Gaps in Care

 

This webinar will cover:

  • HEDIS Review
  • Coding for Quality
  • Best practices for Quality Coding
  • FQHC/RHC Billing Tips
  • Converting a sick to a well visit
  • Coding for maternity measures
  • Get your plans point of contact

Have issues registering? Please reach out to Madison Yonlisky (MRYonlisky@aetna.com)

 

Pre-recorded trainings

 

May 21, 2021 training slides (PDF)

 

June 10, 2021 training slides (PDF)

 

June 14, 2021 training slides (PDF)

 

June 25, 2021 training slides (PDF)

We’ve partnered with NantHealth to provide access to Eviti Connect, an online software system that enables real-time decision support and treatment guidelines for patients with cancer.

 

You can get training to make the most of Eviti Connect. You can also visit the Eviti Connect website to see the Eviti Connect user guide, video tutorials and interactive eLearning modules.

 

These trainings are web-based, instructor-led, interactive sessions that guide you through creating an account and submitting treatment plans. You’ll need access to the internet for this training.

 

Who should attend? Anyone in your office who submits treatment plans for review will want to attend one of these sessions.

 

Register for training

 

Just email Training@NantHealth.com and note:

 

  • Which training session you’d like to attend
  •  The number of attendees from your office who’ll take part

You’ll receive a response with details for that web training session. This includes a toll-free phone number and a link to the web portion of the training. You’ll want to keep the training registration email. This way, you’ll have the link to the web conference and the call-in number for the session.

 

Provider notice letter (PDF)

 

Provider training letter (PDF)

Here are some other resources you may find useful:

 

EVV Phase 2 Provider Training (PDF)

 

Training presentation (PDF)

 

HEDIS® provider page

 

EVV billing training for Aetna Better Health and Aetna Assure Premier Plus (HMO D-SNP) PCA providers and EVV technical contacts

 

Steering Clear of Medicaid Fraud, Waste and Abuse (NJDHS Division of Developmental Disabilities)

 

Provider Focus Group

 

Join us for our monthly provider focus group meeting! This interactive session offers a platform for healthcare providers to share insights, exchange best practices, and collaborate on enhancing patient care. Together, we'll address challenges, explore innovative solutions, and foster a supportive community dedicated to delivering exceptional healthcare. Don't miss this opportunity to connect with peers, elevate your practice, and make a meaningful impact in the healthcare industry. Register now to reserve your spot!

 

Click here to register

 

  • Friday, April 26, 2024
  • Friday, May 24, 2024
  • Friday, June 28, 2024
  • Friday, July 26, 2024
  • Friday, October 25, 2024
  • Friday, November 29, 2024

 

Provider Critical Incident Training

 

Critical Incident Attestation Form -- [MUST be submitted to ABHNJ after completion of above Critical Incident Training]

Other training and resources

Other training and resources

Cultural competency 

 

We don’t discriminate against people due to their race, ethnicity, national origin, religion, gender, age, mental or physical disability, sexual orientation, genetic information or medical history, ability to pay, or ability to speak English. You can visit our cultural competency page to learn more about cultural competency training.

 

Trauma-informed care

 

Trauma-informed care responds to the impact of trauma through recognition and understanding. We take our members’ safety and ability to make their own choices seriously. Want to learn more? Just watch this video about trauma-informed care. Or visit the Center of Excellence for Integrated Health Solutions (CoE) website.

 

Trauma-informed care tool kit

 

You can find webinars, educational materials and other helpful training resources on the Provider Portal. You can also find helpful resources that can help you with provider fatigue and burnout.

Eviti Connect is a trademark of NantHealth, Inc. 

 

HEDIS is a trademark of the National Committee for Quality Assurance (NCQA). 

Also of interest: