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Here’s what to do
We want to make it as easy as possible to find what you need. Choose the topic you need to find the page that explains each of these processes. Then, follow the steps.
Prior authorization (PA)
Grievances and appeals
Submit grievances and appeals and check the status of your submission on Availity. Or learn more about grievances and appeals.
Member eligibility
Check patient eligibility and benefits on Availity. Or learn more on our Provider Portal page.
Other ways to connect
Phone
You can call Provider Relations at
1-855-242-0802 (TTY: 711).
Aetna Better Health® of Louisiana
ATTN: Provider Relations
2400 Veterans Memorial Blvd., Suite 200
Kenner, LA 70062
Fax
You can fax us at
860-607-7658.
Still need support?
If you’ve already tried the above service options and haven’t been able to resolve your question or issue, contact us. It may take several days to receive a response.