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Our training

At Aetna Better Health® of Maryland, we make sure our providers have the right tools and resources to take care of our members. We’ve gathered some helpful links and training videos to make your transition to our network as smooth and easy as possible. 

Getting started

When you join our network, you’ll have an orientation before you start seeing members. After your orientation, you’ll be able to continue your training and education with: 


  • Periodic provider newsletters and bulletins with updates and reminders

  • Routine visits to your office for provider-focused education

  • Individual or group training sessions on topics like: 

    • Claims coding

    • Appointment availability standards

    • Member benefits 

    • Aetna Better Health of Maryland website navigation 

Orientation tool kit


Provider quick reference guide (PDF)

Provider Portal registration form (PDF)

Provider Prior Authorization Tool (ProPAT)


Other training and resources

Other training and resources

Cultural competency 


We don’t discriminate against people due to their race, ethnicity, national origin, religion, gender, age, mental or physical disability, sexual orientation, genetic information or medical history, ability to pay, or ability to speak English. You can visit our cultural competency page to learn more about our cultural competency training.


Trauma-informed care


Trauma-informed care responds to the impact of trauma through recognition and understanding. We take our members’ safety and ability to make their own choices seriously. You can learn more about trauma-informed care by watching this video. Or visit the Center of Excellence for Integrated Health Solutions (CoE) website.


Trauma-informed care tool kit


You can find webinars, educational materials and other helpful training resources on the Provider Portal. 


You can also find helpful resources that can help you with provider fatigue and burnout.

Need help getting started?

Call Provider Relations at 1-866-827-2710 (TTY: 711) or email provider orientation.

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