FAQs

Q. What is the difference between Aetna Better Health of Ohio (Medicare-Medicaid plan) and Aetna Better Health of Ohio (Medicaid-only)?: A. Aetna Better Health of Ohio is available to all MyCare Ohio members in our service area. Northwest region (Metro Toledo area): Fulton, Lucas, Ottawa or Wood counties; Southwest region (Metro Cincinnati area): Butler, Clermont, Clinton, Hamilton or Warren counties; Central region counties (Metro Columbus area): Delaware, Franklin, Madison, Pickaway or Union counties.

When you enroll you have the choice to enroll with us for both your Medicare and Medicaid service or just for your Medicaid services.

Aetna Better Health of Ohio (Medicare-Medicaid plan) is one plan that covers Medicare and Medicaid services for dual-eligible members (members who qualify for both Medicare and Medicaid). It is easy and convenient. You have one place to call for answers to your questions. You have one ID card to carry.

Aetna Better Health of Ohio (Medicaid-only) is a Medicaid-only plan for dual-eligible members who choose to get their Medicare services from another source.

If you’d like to find out how to join Aetna Better Health of Ohio, please call the Ohio Medicaid Consumer Hotline at 1-800-324-8680.They are available Monday – Friday 7 a.m. – 8 p.m. and Saturday 8 a.m. – 5 p.m.
Q. How can I find out if I qualify for one of these health plans?: A. To find out if you meet eligibility and income requirements for these plans, call the Ohio Medicaid Consumer Hotline at 1-800-324-8680. They are available Monday – Friday 7 a.m. – 8 p.m. and Saturday 8 a.m. – 5 p.m.
Q. Is my medication covered by your health plan?: A. You can check our formulary to find out. This is a list of covered drugs. View the latest formulary for Aetna Better Health of Ohio (Medicare-Medicaid plan) members.
Q. Where can I find a doctor or other care provider?: A. You can use our searchable provider directory to find a provider that is right for you. You can search by specialty, location and more.
Q. What should I do if I am having trouble managing my care and understanding my options?: A. Call your care manager or call Member Services at 1-855-364-0974 (TTY: 711), 24 hours a day, seven days a week. The call is free.
Q. I don’t have a way to get to my doctor’s office? Can you help?: A. Aetna Better Health of Ohio offers transportation help for our members who have to travel 30 miles or more to get covered services. To learn more, call Member Services at 1-855-364-0974 (TTY: 711), 24 hours a day, seven days a week. The call is free.
Q. Who can I call if I have other questions?: A. If you have questions about your plan, talk to your care manager or call Member Services at 1-855-364-0974 (TTY: 711), 24 hours a day, seven days a week. The call is free.