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STAR (Medicaid)
Go backHELPLINES
Bexar area
1-800-248-7767 (TTY: 711)
Tarrant area
1-800-306-8612 (TTY: 711)
Hours and services
Provider Services: Monday to Friday, 8 AM to 5 PM (excluding state-approved holidays)
For help after hours and on weekends, just leave a voice message. We’ll return your call on the next business day. You can also use our self-service tools, such as the interactive voice response (IVR) system and Provider Portal, for eligibility and benefit questions anytime, day or night.
Our dedicated provider hotline gives you access to staff who are knowledgeable about Texas Medicaid programs. You can call with questions about:
- Join our network (contracting and credentialing)
- The Provider Portal
- Eligibility
- Prior authorization, including pharmacy prior authorization
- Claims
Behavioral health services: 24 hours a day, 7 days a week
Treating a member in crisis? Call the number for the plan and service area. Then, choose the crisis option.
24-Hour Nurse Line: 1-800-556-1555 (TTY: 711); 24 hours a day, 7 days a week
We’re here for members who have questions or need help making health decisions, especially after hours.
Language help line: 1-855-380-5345 (TTY:711); 24 hours a day, 7 days a week
We can help non-English speaking members with language needs.
STAR Kids
Go backHours and services
Provider Services: Monday to Friday, 8 AM to 5 PM (excluding state-approved holidays)
For help after hours and on weekends, just leave a voice message. We’ll return your call on the next business day. You can also use our self-service tools, such as the interactive voice response (IVR) system and Provider Portal, for eligibility and benefit questions anytime, day or night.
Our dedicated provider hotline gives you access to staff who are knowledgeable about Texas Medicaid programs. You can call with questions about:
- Join our network (contracting and credentialing)
- The Provider Portal
- Eligibility
- Prior authorization, including pharmacy prior authorization
- Claims
Behavioral health services: 24 hours a day, 7 days a week
Treating a member in crisis? Call the number for the plan and service area. Then, choose the crisis option.
24-Hour Nurse Line: 1-800-556-1555 (TTY: 711); 24 hours a day, 7 days a week
We’re here for members who have questions or need help making health decisions, especially after hours.
Language help line: 1-855-380-5345 (TTY:711); 24 hours a day, 7 days a week
We can help non-English speaking members with language needs.
Children’s Health Insurance Program (CHIP) or CHIP Perinatal
Go backHELPLINES
Bexar area
1-866-818-0959 (TTY: 711)
Tarrant area
1-800-245-5380 (TTY: 711)
Hours and services
Provider Services: Monday to Friday, 8 AM to 5 PM (excluding state-approved holidays)
For help after hours and on weekends, just leave a voice message. We’ll return your call on the next business day. You can also use our self-service tools, such as the interactive voice response (IVR) system and Provider Portal, for eligibility and benefit questions anytime, day or night.
Our dedicated provider hotline gives you access to staff who are knowledgeable about Texas Medicaid programs. You can call with questions about:
- Contracting and credentialing
- Provider Portal access
- Eligibility
- Prior authorization, including pharmacy prior authorization
- Claims
Behavioral health services: 24 hours a day, 7 days a week
Treating a member in crisis? Call the number for the plan and service area. Then, choose the crisis option.
24-Hour Nurse Line: 1-800-556-1555 (TTY: 711); 24 hours a day, 7 days a week
We’re here for members who have questions or need help making health decisions, especially after hours.
Language help line: 1-855-380-5345 (TTY:711); 24 hours a day, 7 days a week
We can help non-English speaking members with language needs.
Other resources
We work with vendors to provide STAR (Medicaid) and CHIP services:
Pharmacy benefits
Pharmacy benefit managers (PBMs) work with health plans to provide prescription medicine.
Specialty medicine
A specialty pharmacy fills prescriptions for medicines that need special care and handling.
Vendor: CVS Specialty® Pharmacy
Phone: 1-800-237-2767 (TTY: 1-800-863-5488), Monday to Friday, 7:30 AM to 9 PM (ET).
Dental care
Members get certain dental care benefits. For more info, they can check their member ID card.
Vendor: DentaQuest
Online: DentaQuest.com/tx
Phone: 1-800-516-0165
Vendor: MCNA Dental
Online: MCNAtx.net/
Phone: 1-844-350-6262
Email: ContactUs@MCNA.net
Vendor: UnitedHealthcare Dental
Online: UHC.com/dentalTX
Phone: 1-877-901-7321
Vision care
Members get certain vision care and eye health benefits.
Vendor: Superior Vision
Online: SuperiorVision.com/locator/
Phone: 1-800-879-6901
Email: ContactCenter@SuperiorVision.com
Non-Emergency Medical Transportation (NEMT) services
NEMT services provide transportation to nonemergency health care appointments for members who have no other transportation options. These trips include rides to the doctor, dentist, hospital, pharmacy and other places members get Medicaid services. They don’t include ambulance trips.
Vendor: Access2Care
Phone: 1-866-411-8920 (TTY: 711): 24 hours a day, 7 days a week
App for smartphone use: Access2Care (A2C)
Telehealth services
Members can talk with a doctor at home or on the go. We’ve teamed up with MDLIVE® to connect them with licensed doctors, pediatricians and more with their smartphone, tablet or computer.
Vendor: MDLIVE
Online: MDLive.com/aetnamedicaidtx
Phone: 1-888-667-7652 (TTY: 1-800-770-5531)
Not yet a network provider?
Learn more about the benefits of joining our network. We’ll explain everything from compensation and credentialing to training and support from our dedicated staff.
More ways you can contact us
Phone
Here’s our list of phone numbers:
English (PDF) | Spanish (PDF)
This includes pharmacy, vision and other services.
You can email us at abhtxcredentialing@aetna.com
You can send a letter to Provider Relations at:
Aetna Better Health of Texas
P.O. Box 818042
Cleveland, OH 44181-8042
Online
You can send us a message or join the Provider Advisory Group by filling out the Contact us form.
Are you trying to contact us about any of these?
Find out how to get PA for some health care services.
Find out how to save time and effort with our claims process.
Learn how to create an account and check eligibility, benefits and more.
Find what you need, from your provider manual to your electronic funds transfer (EFT) agreement.