Aetna Better Health of Texas HomeAetna Better Health® of Texas

Find a provider

Are you looking for a provider close to home? We can help. Aetna Better Health® of Texas members can see any provider in our network. You don't need a referral for any services. But some types of care need prior authorization, or approval, before you get them. And check this page regularly, as info may change. We update it for you every day.

 

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    A few things we need from you

    Fill out this form to find providers and health care facilities near you.

    Are you looking for COVID-19 testing and vaccines? Pharmacy, vision or urgent care providers? Just scroll down to "Find local care."




    Provider/Facility Name OR Specialty is required to continue


    Please enter the provider's first and last name or the name of the facility.


    Office hours are 8 AM to 5 PM, Monday to Friday. Call your provider to check their office hours, as these can change.

    Find local care

    You can use these links to find in-network providers and pharmacies near you.

    COVID-19 testing and vaccines

    Learn more about COVID-19

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    Pharmacies

    Use the pharmacy search tool

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    Pharmacies with delivery at no extra cost

    Find a pharmacy that offers delivery

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    Vision care

    Find a vision provider at Superior Vision

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    24/7 Nurse Line

    You can get advice from a nurse anytime. When you call, choose the option for the Nurse Line.

    Number for your plan and service area

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    Urgent care

    Find urgent care when you need it. Your regular doctors may have new options for urgent care.Try our telemedicine search or contact your doctor. If you prefer, you can also look for urgent care.

    See locations in your area (PDF)

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    MDLive Telehealth

    MDLIVE lets you talk to a doctor or specialist from the comfort of your home or work. Skip the waiting room and get the help you need.

    Telehealth options

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    We update our printed directory (including the digital version of this file) regularly.

    You can get a paper form provider directory in English or Spanish at no cost by mail within five business days. You can also get the info you need in a different language or format and place a standing order to get your materials your way. Just contact us to learn more.

    Medicaid STAR Tarrant Provider Directory (PDF)

    Medicaid STAR Bexar Provider Directory (PDF)

    Medicaid STAR Kids Dallas Provider Directory (PDF)

    Medicaid STAR Kids Tarrant Provider Directory (PDF)

    CHIP and CHIP Perinate Tarrant Provider Directory (PDF)

    CHIP and CHIP Perinate Bexar Provider Directory (PDF)

    Our directories include all type of network providers:

    Health Care Providers

    Primary care physicians, specialists, mental health providers and family planning providers

    Facilities

    Hospitals, long-term care facilities and skilled nursing facilities for rehabilitation, mental health facilities, Federally Qualified Health Centers and Rural Health Clinics

    Support providers

    Adult day services, assisted living, home-delivered meals, home health agencies and home medical equipment providers

    You’ll also find key info about providers, including their:

    • Names, addresses and phone numbers
    • Specialties and board certification
    • Languages and ages served

    Your primary care provider (PCP)

    Have you been getting health care services at a clinic? Do you want to keep going there? If yes, choose one of the doctors as your PCP. Just be sure they’re in our provider directory.

    You can choose any of these types of providers as your PCP:

    • Family doctors and general practitioners (GPs)
    • Pediatricians (for kids) And OB/GYNs (for women)
    • Advanced nurse practitioners (ANPs)
    • Federally qualified health clinics (FQHCs) and rural health clinicals (RHCs)

    Check our provider directories to get more info on PCPs. Choose a PCP who’s in our network.

    Members and providers

    Did you find incorrect info about a provider in one of our directories or inside the search tool? You can help by letting us know.

    Members: contact us
    Providers: contact us

    All members of STAR Kids must have a PCP. If you don’t choose one, we’ll assign you a PCP. You can change your provider at any time by phone or through the Member portal. This doesn’t apply to dual-eligible members who have both Medicaid and Medicare – having a PCP assigned is optional..

    Don’t see your provider in the search? We’re always expanding our network, adding more provider options for you. Just check our frequently asked questions (FAQs) in English (PDF) or Spanish (PDF) to learn more about transition of care.

    Need to speak with us about your provider’s network status? You can contact us:

    • By phone: You can call us 1-844-787-5473 (TTY: 711)
    • By email: or send us a message at PRAssistance@Aetna.com

    Be sure to provider your doctor’s name, clinic, phone number and address in your message. We’ll get back to you within two business days.

    Check a provider’s report card

    Do you want to see how well a provider has done to keep people healthy and happy? The National Committee for Quality Assurance (NCQA) Report Cards measure the performance of providers across the country. They look at things like accreditation, recognition, certification and distinction.

    Check a provider’s report card

    Check a provider’s credentials

    Do you need more info about your doctor’s credentials? Just contact us. We can give you info about your doctor’s:

    • Name, address, telephone numbers
    • Professional qualifications, specialties and board certification
    • Medical school attendance and residency completion

    Questions? You can learn about finding a provider and more on our FAQ page.

    Or contact us if you need help:

    • Finding the provider you’re looking for
    • Finding a network provider
    • Finding a provider outside our service area
    • Making an appointment
    • Making an appointment using three-way call with the provider

    You can also contact us if you find If you find provider info that isn’t correct. Then we can fix it.

    Office Hours are 8:00 am to 5:00 pm Monday to Friday unless otherwise specified. Because hours of operation may change, please call the provider to verify office hours.