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For Members:

Welcome to Aetna Better Health of Texas!  If you are eligible for Medicaid, we can help. We offer these program services: - The Medicaid (STAR and STAR Kids) programs - The Children’s Health Insurance Program (CHIP/CHIP Perinate). Aetna Better Health has proudly served the people of Texas for more than ten years. You’ll feel comfortable knowing that thousands of Texans get health care benefits through our plans.

When you join in Aetna Better Health of Texas, you can:
-  Choose your own doctor, close to home
-  Call to speak to a nurse anytime, 24/7
-  Get extra benefits  – special programs to meet your health care goals 

To join in Aetna Better Health of Texas, please call your enrollment broker. 1-800-964-2777 (Medicaid or CHIP) or 1-877-782-6440 (STAR Kids) (TTY/Hearing impaired: 7-1-1). Monday – Friday 8:00am – 6:00pm, after hours or weekends – Leave a voice message, your call will be returned next business day. Enrollment Broker Helpline can answer your questions about Medicaid, STAR Kids, and CHIP benefits, help with finding or choosing a doctor, provide information about Texas Health Steps checkups, assist the member with scheduling Texas Health Steps appointments and solve problems in getting health care services.

Member Services:

To learn more about Aetna Better Health of Texas, or how to access all covered services, call Member Services: Monday - Friday, from 8 a.m. to 5 p.m. For assistance after hours and weekends, you can contact our Nurse Line, or you can leave a voice message, your call will be returned on the next business day.  Call 911 or go the nearest hospital/emergency room if you think need emergency care.

Medicaid STAR 1-800-248-7767 (Bexar), 1-800-306-8612 (Tarrant) CHIP or CHIP Perinate 1-866-818-0959 (Bexar), 1-800-245-5380 (Tarrant)
Or for STAR Kids members:  24 hours a day, 7 days a week
Medicaid STAR Kids 1-844-STRKIDS (1-844-787-5437)
For members who are deaf or hard of hearing, you can call us toll-free at 1-800-735-2989.

If you need a qualified interpreter English/Spanish, written information in other formats, translation or other services, call the number on your ID card or 1-800-385-4104

You can call the nurse line 24 hours a day, 7 days a week. English/Spanish/interpreter services are available 24 hours/day, 7 days/week. 

Information on how to replace a lost or stolen Member ID card:

If your ID Card gets lost/stolen, please call Member Services at the phone numbers above or login to the Member Web Portal (Member Login) and get a new ID card mailed to you.

You can also ask for the Member Handbook in audio, other languages, Braille or larger print. If you need an audiocassette or CD, we will mail it to you.

STAR Kids Service Coordination:
Service Coordination is a special service performed by a service coordinator to help you make a plan to manage your health and behavioral health care needs. When you enroll with Aetna Better Health of Texas, you may be assigned to a Service Coordinator. If you do not have a Service Coordinator, you can ask for one. The Service Coordinator’s job is to help you with all of your health care needs.  To contact Aetna Better Health of Texas STAR Kids, please call Medicaid STAR Kids 1-844-STRKIDS (1-844-787-5437) and For members who are deaf or hard of hearing, you can call us toll-free at 1-800-735-2989.

24-Hour Nurse Line:
As a member of Aetna Better Health, you can talk to a nurse when you have health questions. You can call the nurse line 24 hours a day, 7 days a week. English/Spanish/interpreter services are available 24 hours/day, 7 days/week. Even better, this service is provided at no cost to you. 
The nurse can answer your questions and help you make health decisions. You can call the nurse line at:
Medicaid STAR 1-800-248-7767 (Bexar), 1-800-306-8612 (Tarrant) STAR Kids 1-844 STRKIDS (1-844-787-5437) CHIP or CHIP Perinate  1-866-818-0959 (Bexar), 1-800-245-5380 (Tarrant)
TTY/TDD - 1-800-735-2989 
If you have an emergency, please call 911.
For members who are deaf or hard of hearing, you can call us toll-free at 1-800-735-2989.

Behavioral Health:
We want you and your children to be healthy in body and in mind Our health plan covers health for our members as a whole person.  That includes help for mental health problems like depression or substance abuse.
You don’t need a referral You or your child may go to any mental health provider in our network.  You don’t need to ask your doctor for a referral.
You can get help anytime, day or night If you need help for you or your child right away, call our hotline. It’s open 24 hours a day, 7 days a week. English/Spanish/interpreter services are available 24 hours/day, 7 days/week. For emergencies, go to the nearest hospital or call 911 right away.
Medicaid STAR (Tarrant): Call 1-800-306-8612; then press 1. Medicaid STAR (Bexar): Call 1-800-248-7767; then press 1.
STAR Kids: Call 1-844-STRKIDS (1-844-787-5437); then press 1.  For Service Coordination, call 1-844-STRKIDS (1-844-787-5437).
CHIP (Tarrant): Call 1-800-245-5380; then press 1. CHIP (Bexar): Call 1-866-818-0959; then press 1.
1-800-735-2989 (TTY/TDD)

Provider Relation-Contact Us 

Provider Call Center – Our hours of operation for the provider hotline is Monday through Friday, 8:00 a.m. to 5:00 p.m. Central time, excluding State-approved holidays.  After hours or weekends, please leave a message. Providers also have 24/7/365 day access by utilizing self-service tools such as our interactive voice response (IVR) system and provider portal for eligibility and benefit questions.

• Email: TXProviderEnrollment@aetna.com
  Medicaid STAR: Bexar: 1-800-248-7767 Tarrant: 1-800-306-8612
  CHIP: Bexar: 1-866-818-0959 Tarrant: 1-800-245-5380
  Medicaid STAR Kids: Tarrant/Dallas: 1-844-787-5437

Important phone numbers for Aetna Better Health of Texas (English|Spanish) for Pharmacy and Vision and other Aetna Contact Numbers

8am-5pm Monday-Friday

2777 Stemmons Fwy • Dallas, TX 75207  

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