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Your path to better health 

We'll help you understand your coverage. And make sure you get the most from your benefits. Learn more about what's covered in each program.


Need language services? You can get help at no cost. See our non-discrimination notice to learn more.

Contact us for help

Contact us for help

You can find all the phone numbers you need on our contact us page:

 

  • Member Services
  • Behavioral health services
  • 24-hour Nurse Line: 1-844-787-5437
  • Help lines for STAR, STAR Kids and CHIP
  • Enrollment broker for STAR or CHIP
  • Pharmacy benefits, mail-order medicine and specialty medicine
  • Vision and dental care
  • Rides (non-emergent medical transportation or NEMT services)

 

Resources and contacts for providers

 

Just visit the provider home page to find resources for network doctors, administrators and other health care professionals. Providers can find the phone numbers they need on the provider contact us page. This includes Provider Relations.

Not sure if you qualify?

Not sure if you qualify?

Understanding health insurance can be tough. Especially if it’s new to you. Or if it’s your first time enrolling. You and your family may be eligible for benefits without knowing it. The first step? See if you qualify. You can use the prescreening tool.

 

Prescreening tool

TITLE: Lots of people have questions right now.

SEARCH BAR: Affordable slow-cooker recipes?

SERACH BAR: Good prices on cat food?

SERACH BAR: Best hair clippers?

SERACH BAR: Math homework help?

TITLE: Some questions are harder to ask.

GONZALO: What if I keep my job but I get furloughed?

ISAIAS: What if I lose my health insurance?

TITLE: You’re not alone.

TITLE: Millions of people have lost their health insurance in 2020.

TITLE: Many of them are now on Medicaid.

HANNA: What if I’m pregnant? What if it’s twins?

FAY: What about my kids? Can they be covered?

TITLE: Children can be covered by Medicaid, too.

ISAIAS:  My kids are covered, but what if my nephew moves in?

FAY: What if I’m responsible for my disabled brother?

TITLE: Other family members may be eligible for Medicaid even if you aren't.

TITLE: Find out if you or your family qualifies for Medicaid.

GONZALO: Where do I start?

TITLE: Visit AetnaBetterHealth.com and choose your state.

LOGO: Aetna Better Health

Don’t lose your benefits Keep your coverage

Renew your coverage

Some people have to renew their Medicaid coverage each year. Learn more about how to keep your coverage.

 

Learn how to renew

New address?

Keep your info updated to keep your benefits.

 

Contact us

About us

About us

Aetna Better Health of Texas is part of Aetna®, one of the nation's leading health care providers and a part of the CVS Health® family. We have over 30 years of experience serving Medicaid populations, including children, adults and people with disabilities or other serious health conditions. And we’ve proudly served the people of Texas for over 10 years.

 

We bring our national experience to your communities. We understand how important it is to get care close to home. We are proud to be members of your communities, living and working here in Texas.

 

You can go to the Aetna Better Health website to learn more.

Help with key concerns

Need to file an appeal on a coverage decision? Or get materials in another language? We’re here for you. Just choose the topic that applies to your needs.

You can learn about what to do if you have a complaint or want to appeal a decision we made. As part of this process, you can find info about things like:

 

  • Complaints and appeals
  • Complaint panels
  • State fair hearings
  • Independent reviews

This includes info about how to start each process and who to contact.

You have the right to report anyone you believe has committed fraud, waste or abuse against the Texas Medicaid system. You can learn more about how to report cases to us or to the Office of Inspector General Hotline (Texas Health and Human Services).

Need language help? Just contact us. You can get:

 

  • Interpreter services at no cost during any service or complaint process, including American Sign Language and real-time oral interpretation
  • Interpreter services for your medical visit (be sure to call 48 hours before your visit)
  • Info in another format, like audio CD-ROM, large print and braille
  • Materials in other languages if your primary language isn’t English

For our non-discrimination notice and other language help:

 

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