Contact Us

We have made it easy for you to contact us regarding your questions or concerns. Listed below are important addresses and phone numbers.

General Inquires: Aetna Better Health Premier Plan (Medicare-Medicaid):

Phone

Member Services

1-855-676-5772

24 hours a day, 7 days a week

Aetna Better Health Premier Plan (Medicare-Medicaid)

Mail

7400 W. Campus Rd

New Albany, OH 43054
Support: Aetna Better Health Premier Members

7400 W. Campus Rd

New Albany, OH 43054

Toll Free: 1-855-676-5772 (TTY: 711)

24-Hour Nurse Line / Linea de Enfermeras de 24 horas:

1-855-676-5772 (TTY: 711)

Providers

Aetna Better Health Premier Plan (Medicare-Medicaid)

Claims Department

P.O. Box 66215

Phoenix, AZ 85082-6215

Toll Free: 1-866-314-3784
Transportation: For Members requesting transportation, please contact MTM at 1-855-676-5772, Option 6.
Fraud and Abuse: Fraud and Abuse

1-866-806-7020
Clinical Staff: MEDICARE-MEDICAID (Duals)

Aetna Better Health Premier Plan - Call Member Services and ask to be connected to a nurse at 1-855-676-5772 (TTY: 711), 24 hours a day, 7 days a week. The call is free.

We value your opinion. Do you have questions or suggestions?

Just call us at 1-855-676-5772 (TTY: 711) or use this electronic form to let us know what's on your mind.

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