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You can reach Member Services at 833-711-0773 (TTY: 711), Monday to Friday, 7 AM to 8 PM. 


For families dealing with a behavioral health crisis, help is available 24 hours a day, 7 days a week at 1-888-418-MRSS (6777) (TTY: 711)

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Aetna Better Health® of Ohio
7400 West Campus Road
New Albany, OH 43054




1-833-711-0773 (TTY: 711)


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Languages and formats

If you speak a language other than English, we can help. Call us at 1-833-711-0773 (TTY: 711). Then, ask for an interpreter. You'll get this service at no cost.


If you’re deaf or blind, we can give you information in other formats. These include sign language, braille, large print and audio.

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