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You can also contact us by:
Aetna Better Health® of Ohio
7400 West Campus Road
New Albany, OH 43054
Fax
1-833-462-0639
Phone
1-833-711-0773 (TTY: 711)
Things you might want to do
Contact your Medicaid managed care organization (MCO) for all your other benefits, like physical healthcare needs or rides to doctor visits. If you are not a member of an MCO, contact the Ohio Medicaid Consumer Hotline at 1-800-324-8680 for all other benefits. You can get help Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m.
Care managers understand your health conditions so you can get the care you need.
Caring and helpful resources are just around the corner. These include groups that provide education, training and help for you. Learn all about them.
Languages and formats
If you speak a language other than English, we can help. Call us at 1-833-711-0773 (TTY: 711). Then, ask for an interpreter. You'll get this service at no cost.
If you’re deaf or blind, we can give you information in other formats. These include sign language, braille, large print and audio.
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