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Learn more about your pharmacy benefits
Have questions about what’s covered or how to get prior authorization?
You can call Gainwell at 1-833-491-0344 (TTY: 1-833-655-2437) 24 hours a day, except on the Christmas and Thanksgiving holidays. You can also visit Gainwell’s website to learn more.
For Change Healthcare, contact the Ohio Medicaid Consumer Hotline to learn more at 1-800-324-8680. You can get help Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m.
Questions about your other health benefits?
If you are not a member of an MCO, contact the Ohio Medicaid Consumer Hotline to learn more. Just call 1-800-324-8680. You can get help Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m.
Still have questions?
Contact your care coordinator, or call Member Services at 1-833-711-0773 (TTY: 711) from 7 a.m. to 8 p.m., Monday through Friday.