Aetna Better Health® of Ohio does not provide the info on the next page. If you don’t want to leave our site, choose the “X” in the upper right corner to close this message. Or choose “Go on” to move forward.
What is an ombuds?
What is an ombuds?
The ombuds is a resource you can use when you need help with a concern about OhioRISE. Our team follows the highest code of ethics outlined by the International Ombuds Association. An ombuds is:
- Independent: While they are part of Aetna OhioRISE, they work independently to serve you.
- Confidential: They respect your privacy and share your concerns only with those you choose, except when there is a risk of harm to yourself or others, or when the law requires it.
- Impartial: They promote fair practices and leave their point of view outside the process.
- Informal: They try to make members feel comfortable with the process. Conversations are open, friendly, and off the record.
What an ombuds does
What an ombuds does
Here are some things an ombuds can do:
- Provide guidance and support about hard issues.
- Process concerns in a confidential and non-judgmental space.
- Be a partner to find options and solutions.
- Bring your concerns and ideas to our team to enhance the program.
- Help you learn how to file a formal complaint or grievance, if you wish to do so.
The Aetna OhioRISE Ombuds Office is a resource for OhioRISE:
- Members
- Families
- Caregivers
- Providers
- Community partners
Make an appointment
Call us and ask for the ombuds at 1-833-711-0773 (TTY: 711). We’re here for you Monday to Friday, 8 AM to 5 PM. You can also email us.
Contact us
Need to make a formal grievance or appeal? Visit our Appeals and Grievances page or call us at 1-833-711-0773 (TTY: 711). Behavioral health crisis? Call Ohio Mobile Response & Stabilization Services at 1-888-418-MRSS (6777) (TTY: 711) 24 hours a day, 7 days a week.
Check your resources
You can always visit your Member Portal. Or check your member handbook and member quick guide:
Member handbook English (PDF)