Aetna Better Health® of Ohio does not provide the info on the next page. If you don’t want to leave our site, choose the “X” in the upper right corner to close this message. Or choose “Go on” to move forward.
Have a question?
You can call Member Services at 1-833-711-0773 (TTY: 711). from 7 a.m. to 8 p.m., Monday through Friday.
Services
Rides
Call 911 for emergencies. Ambulance rides are covered by your Medicaid health benefits.
Need a ride to an appointment? Non-emergency transportation is available.
- Members of a managed care organization (MCO) should contact their MCO to schedule transportation.
- Members who are not enrolled in an MCO should contact their local County Department of Job and Family Services office to schedule transportation through the Non-Emergency Transportation (NET) program.
Questions about rides? Just call us at 1-833-711-0773 (TTY: 711) from 7 a.m. to 8 p.m., Monday through Friday. We can connect you to the right place to learn more about rides.
Languages and formats
If you speak a language other than English, we can help. Call us at 1-833-711-0773 (TTY: 711) from 7 a.m. to 8 p.m., Monday through Friday. Then, ask for an interpreter. You'll get this service at no cost.
If you’re deaf or blind, we can give you information in other formats. These include sign language, braille, large print and audio.
Your community resources
Caring and helpful resources are just around the corner. These include groups that provide education, training and help for you, your family members, and other people who care about you. We want you to know about them. That’s why we’ve made this list for you and your family.
Life-threatening emergencies
Call 911 or go to the nearest hospital if:
- You’re having a life-threatening emergency
- You need help right now
You can use any hospital for emergency care, even if it isn’t in our network. Just show your member ID card.
Other types of emergencies
Call our behavioral health hotline at 1-888-418-MRSS (6777) (TTY: 711). Then, choose the crisis option.
- From 5 a.m. to 5 p.m.: We’ll connect you with a care coordinator.
- After hours: We’ll connect you with the state crisis line. Or you can call directly at 1-800-720-9616.
No matter what time of day, you’re not alone. We have resources in place to help you in a crisis.
Learn how we partner with the Ohio Department of Mental Health and Addiction Services to strengthen behavioral health services statewide.
This search tool can help you find free or reduced-cost resources for food, housing, utilities and supplies. You can also find mental health support, as well as health, wellness and legal services.
OhioRISE has resources in place to support you. Your OhioRISE benefits start with a system of care that focuses on youth and families. Care coordinators and care management entities (CMEs) partner with you to create a team and support you every step of the way.
Here are more resources and information you can use, from addressing trauma to managing common issues that affect youth and families.
For teens, parents and families: Call 1-800-448-3000 or text VOICE to 20121.
Report child abuse and neglect
The Ohio Department of Job and Family Services has launched 1-855-O-H-CHILD (1-855-642-4453). This is an automated phone directory. It links you to a child welfare or law enforcement office in your county. You don’t have to give your name.
Learn more about depression from the National Institute of Mental Health.
Check this guide for info on topics that affect kids, teens and their families.
Moving into Adulthood resource center
Find info about topics from attention-deficit/hyperactivity disorder (ADHD) in college students to self-injury in adolescents.
National Alliance on Mental Illness (NAMI) HelpLine and website
Call 1-800-950-6264 Monday through Friday, 10 am to 6 pm ET. Or email Info@NAMI.org.
National Center on Elder Abuse
Childhelp National Child Abuse Hotline
National Domestic Violence Hotline
1-800-799-7233 (TTY: 1-800-787-3224)
National Sexual Assault Hotline
Ohio Department of Job and Family Services
Check the website to learn about local mental health services.
Drug and alcohol resources
Do you or someone you love use substances like drugs or alcohol? Problems with substance use are common, and you’re not alone. Talk with your doctor right away. You can also check these resources for support:
Ohio Start Program for substance use disorders
Ohio substance abuse helplines for drug and alcohol addiction
For drug and alcohol treatment referral and service information: 1-800-662-HELP (1-800-662-4357) (TTY: 1-800-487-4889).
Smoking (nicotine and tobacco) resources
Ohio Department of Health: E-cigarettes
The teen, My Life, My Quit™ line can be texted or called at 855-891-9989. Help is also available at the My Life, My Quit website. The adult Ohio Tobacco Quit Line is 1-800-QUIT-NOW (1-800- 784-8669).
Ohio Department of Health: Tobacco use prevention and cessation
1-800-QUIT-NOW (1-800-784-8669): Call 24 hours a day, 7 days a week if you’re an Ohio resident aged 13 and over.
If you’re afraid for your safety, you can take action. People who experience domestic violence and sexual assault can get legal protection. This also includes help with stalking and restraining orders.
If someone is hurting you, reach out for help. Be sure to learn how to visit these resources safely.
National Domestic Violence Hotline
Call 1-800-799-7233 (TTY: 1-800-787-3224) or text START to 88788.
Human trafficking includes two different types of crimes:
- Labor trafficking happens when people are compelled to work or provide services through the use of force, fraud, or coercion.
- Sex trafficking happens when people are compelled to engage in commercial sex through the use of force, fraud or coercion. If the person is under age 18, force, fraud or coercion aren’t needed to make it a crime.
National Human Trafficking Hotline
Call 1-888-373-7888 (TTY: 711) or text 233733.
Need help with the transition from childhood to adulthood? This group is called transition-age youth (16 to 21 years of age). Resources can be hard to find, and you may not know where to start. Check these links to learn more about help and support during this time:
Ohio Department of Job and Family Services
Wraparound Ohio: Tools and resources for youth, young adults and families
This website is the premier way for Ohio’s parents, grandparents, caretakers, teachers and childcare providers to access all things related to early childhood in Ohio’s state agencies.
Ohio Department of Developmental Disabilities
Ohio Department of Job and Family Services
Ohio Department of Medicaid Consumer Hotline
Ohio Attorney General – Medicaid Fraud Waste and Abuse
We work with our local partners to ensure you get the support you need. Here’s a list of Ohio resources you might find useful:
American Academy of Pediatrics, Ohio Chapter
The Center for Community Solutions
Children’s Advocacy / Multi-System Youth Coalition
Ohio Association of County Behavioral Health Authorities (OACBHA)
Map, list and contacts to all Alcohol, Drug Addiction and Mental Health Services Boards
Ohio Association of County Boards Serving People with Developmental Disabilities (OACBDD)
Out-of-home placement, foster care and behavioral health providers
Ohio Children’s Hospital Association
The Ohio Council of Behavioral Health & Family Services Providers
Ohio Job and Family Services Directors’ Association (OJFSDA)
Ohio Psychiatric Physicians Association
Ohio Psychological Association
Public Children Services Association of Ohio (PCSAO)
Mental Health & Addiction Advocacy Coalition
State Medicaid website
Your other Medicaid health benefits
Information about physical health
American Academy of Pediatrics, Ohio Chapter
Learn how you can improve life with diabetes.
Get info and tools to live a better life with arthritis.
Learn how to prevent heart disease, as well as ways to be heart healthy.
Ohio Department of Job and Family Services
Ohio Head Start program near you
Learn more about early childhood education.
United Way focuses on creating community-based and community-led solutions for a good quality of life. Call 211 for help with food, housing, jobs, healthcare, counseling and more.
Centers for Disease Control and Prevention
Clark County Combined Health District
Ohio State University Wexner Medical Center
Learn more about sexual health at the Center for Women's Health. Need an appointment? Call 614-293-2076.
All trademarks are the property of their respective owners.