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Whether it’s pain medication after an injury or medication to manage a health condition, getting the prescription drugs you need is an important part of your health care. We want to make it as easy for you as possible. If you have any questions, please call Member Services at 1-866-827-2710, TTY 711.

If you need medicine, your provider will choose a drug from our list of preferred drugs.

  • Your provider will write you a prescription. Ask your provider to make sure that the medicine is on our list.
  • Take your prescription to a pharmacy that’s in our network.
  • Show your Aetna Better Health of Maryland member ID card at the pharmacy.

Sometimes your provider will want to give you a drug that's not on our list or that's a brand name drug. Your provider may feel you need a medicine that is not on our list because you can't take any other drugs except the one prescribed. Your provider can request approval from us. Your provider knows how to do this.

Take all of your prescriptions to one of our network pharmacies. Show your Aetna Better Health of Maryland member ID card at the pharmacy. We will pay for some drugs that you can get without a prescription when your provider asks us.

Check the list of network pharmacies and look for one in your area. If you need help, just call Member Services at 1-866-827-2710, TTY 711. They’ll be glad to help you find a network pharmacy near you. You can also find a pharmacy via our secure member portal.

Always remember to fill your prescription at a network pharmacy. Your prescriptions won't be covered at other pharmacies.

To prevent extra costs, check that your medicines are on the preferred drug list. This is called the formulary. If you have questions, just call Member Services at 1-866-827-2710, TTY 711. Have a list of your prescriptions ready when you call. Ask us to look up your medicines to see if they’re on the list.

You can also view the preferred drug list via our formulary search tool. Searches can be performed by drug name or by drug class. The tool will provide formulary status, generic alternatives and if there are any clinical edits (prior authorization, quantity limits, age limits etc.)

Updates are made regularly to the Aetna Better Health formulary and can be viewed below and through the formulary search tool. Formulary changes to identify include:

  • Addition/removal of a drug from the formulary
  • Addition/removal of quantity limits
  • Addition/removal of prior authorization requirements

If your medicine isn’t on the preferred drug list/formulary, there are some things you can do.

  • Ask your provider for a similar drug that is on the list.
  • Ask your provider to seek "exception request" (pre-approval) from Aetna Better Health of Maryland to cover this medicine. Your provider knows how to do this.

Mayo 2019

Additions:

  • Erythrom Eth Sus 400/5ml
  • Nivestym Inj (Prior Authorization Required)
  • Sirolimus Sol 1mg/ml

Removals:

  • EryPed 400 Sus 400/5ml
  • Rapamune Sol 1mg/ml

Other Updates:

  • All short-acting opioids (7 day supply limit if opioid naïve)

 

April 2019

Additions:

  • Ninguna

Removals:

  • Norethin Acet & Estrad-FE (24)

Other Updates:

  • Butalbital-Acetaminophen Tab 50-325mg (Quantity Level Limit)
  • Butalbital-Acetaminophen-Caffeine Cap 50-300-40mg, 50-325-40mg (Quantity Level Limit)
  • Butalbital-Acetaminophen-Caffeine Tab 50-325-40mg (Quantity Level Limit)
  • Butalbital-Acetaminophen-Caffeine w/ Codeine Cap 50-300-40-30mg (Quantity Level Limit)
  • Butalbital-Acetaminophen-Caffeine w/ Codeine Cap 50-325-40-30mg (Quantity Level Limit)
  • Butalbital-Acetaminophen-Caffeine w/ Codeine Cap 50-325-40-30mg (Quantity Level Limit)
  • Butalbital-Aspirin-Caffeine Cap 50-325-40mg (Quantity Level Limit)
  • Butalbital-Aspirin-Caffeine w/ Codeine Cap 50-325-40-30mg (Quantity Level Limit)

 

March 2019

Additions:

  • Albuterol Aer HFA (Quantity Level Limit)
  • Toremifene Citrate 60mg Tab
  • Mesalamine 100mg Supp (Quantity Level Limit)
  • Admelog Sol 100units

Removals:

  • Ventolin HFA
  • Fareston 60mg Tab
  • Canasa 100mg Supp
  • Humalog Sol 100units

 

February 2019

Additions:

  • Flebogamma Soln 5GM/50mL, 10GM/100mL, 20GM/200mL (Prior Authorization)
  • Gammagard Soln 1GM/10mL, 2.5GM/25mL, 5GM/50mL, 10GM/100mL, 20GM/200mL, 30GM/300mL (Prior Authorization)
  • Gamunex-C Soln 40GM/400mL (Prior Authorization)
  • Calcipotriene Crm 0.005% (Quantity Level Limit)
  • Prenatal vit Tab w/ferrous fumarate-folic acid 27-0.8mg (Quantity Level Limit)
  • Prenatal vit Tab w/ferrous fumarate-folic acid 28-0.8mg (Quantity Level Limit)
  • Prenatal vit Tab w/ferrous fumarate-folic acid 29-1mg (Quantity Level Limit)
  • Prenatal vit Chew without a vit w/FE fumarate-folic acid 29-1mg        (Quantity Level Limit)
  • Prenatal vit Cap without a vit w/FE fum-iron polysacch complex-FA 20-20-1.25mg (Quantity Level Limit)
  • Prenatal vit Cap without a vit w/FE fum-iron polysacch complex-FA 130-92.4-1mg (Quantity Level Limit)
  • Prenatal Pack MV & Min w/FE Bisglyc-fe prot succ-fa-ca-omega 3 29-1-200-250mg (Quantity Level Limit)
  • Prenatal Pack MV & Min w/FE fumarate-fa-dha 28-0.8-200mg (Quantity Level Limit)
  • Victoza Inj 18mg/3mL (Step Therapy, Quantity Level Limit)
  • Ozempic Inj 0.25mg, 1mg (Step Therapy, Quantity Level Limit)
  • Steglatro Tab 5mg, 10mg (Step Therapy, Quantity Level Limit)
  • Segluromet Tab 2.5-500mg, 2.5-1000mg, 7.5-500mg, 7.5-1000mg              (Step Therapy, Quantity Level Limit)
  • Arnuity Elpt 50mcg, 100mcg, 200mcg
  • Zoladex IMP 3.6mg, 10.8mg (Prior Authorization)
  • Eligard Kit 7.5mg, 22.5mg, 30mg, 45mg (Prior Authorization)

Removals:

  • Podofilox 0.5% Gel
  • Pimecrolimus 1% crm
  • Insulin Aspart vial
  • Insulin Aspart pen
  • Insulin Lispro cartridge
  • Insulin Lispro 200 unit pen
  • Nitro-Bid 2% Packets
  • Trimethobenzamide HCL Cap 300mg
  • Ergotamine containing products
  • Penicillamine Cap 250mg
  • Cleocin Vag ovu 100mg
  • Terconazole Vag suppository 80mg
  • Miconazole 3 suppository 200mg
  • Cortifoam aero rectal
  • Lidocaine/HC Kit 3%-1%
  • Lidocaine/HC Kit 20x7GM
  • Prenatal vit Tab w/ferrous fumarate-folic acid 65-1mg
  • Prenatal vit Tab w/ferrous fumarate-lmethylfolate-folic acid 27-0.6-0.4mg
  • Prenatal vit Chew w/iron polysaccharide complex-folic acid 29-1mg
  • Prenatal Cap without a w/fe fumarate-l methylfolate-fa-dha 27-0.6-0.4-300mg
  • Prenatal Cap without vit a w/fe fumarate-dss-fa-dha 27-1.25-300mg
  • Trulicity Inj 0.75mg/0.5mL, 1.5mg/0.5mL
  • Dulera Aer 100-5mcg, 200-5mcg
  • Invokana Tabs
  • Invokamet Tabs
  • Synjardy Tabs
  • Fluticasone Propionate Aer 100mcg, 250mcg, 50mcg
  • Pulmicort Flexhaler 180mcg, 90mcg
  • Qvar Aer 40mcg, 80mcg
  • Lo Loestrin Tab
  • Levonor/Ethi Tab Estradiol
  • Thalomid Caps
  • Relenza Diskhaler 5mg

Other Updates:

  • Calcipotriene Soln 0.005% (Quantity Level Limit)
  • Calcipotriene Oint 0.005% (Quantity Level Limit)
  • Hydroco/APAP Tab 2.5-325mg, 10-325mg, 5-325mg, 7.5-325mg (Age Limit)
  • Hydroco/APAP Sol 7.5-325mg (Age Limit)
  • Hydroco/IBUP Tab 7.5-200mg (Age Limit)
  • Prometh/COD Sol 6.25-10mg (Age Limit)
  • Prometh VC Syrup/Codeine (Age Limit)
  • Guaifen/COD Sol 100-10mg/5mL (Age Limit)
  • Codeine sulf Tab 15mg, 30mg, 60mg (Age Limit)
  • APAP/Codeine Tab #2, #3, #4 (Age Limit)
  • APAP/Codeine Sol 120-12mg/5mL (Age Limit)
  • But/APAP/Caf/COD Cap 300MG, 30MG (Age Limit)
  • But/ASA/Caf/COD Cap 30mg (Age Limit)
  • Carisopr/ASA/COD Tab (Age Limit)
  • Breo Ellipta Aer 100-25mcg, 200-25mcg (Age Limit)
  • Jardiance Tab 10mg, 25mg (Step Therapy, Prior Authorization)
  • Flovent HFA 44mcg, 110mcg, 220mcg (Age Limit)
  • Acyclovir Susp 200/5mL (Age Limit)
  • Oseltamivir Susp 6mg/mL (Age Limit)
  • Prednisone Sol 5mg/5mL (Age Limit)
  • Dicyclomine HCL Soln 10mg/5mL (Age Limit)
  • Famotidine Susp 40mg/5mL (Age Limit)
  • Lansoprazole Susp 3mg/mL (Age Limit)
  • First-Omeprazole Susp 2mg/mL (Age Limit)
  • Nitrofurantin Susp (Age Limit)
  • Oseltamivir Cap 30mg (Quantity Level Limit, Age Limit)
  • Histrelin Ace Implant kit 50mg (Prior Authorization removed)
  • Leuprolide Ace Inj kit 3.75mg, 7.5mg (Prior Authorization removed)
  • Leuprolide Ace (4 month) 30mg Inj kit (Prior Authorization removed)
  • Leuprolide Ace (6 month) 45mg Inj kit (Prior Authorization removed)
  • Triptorelin Pam IM susp 3.75mg (Prior Authorization removed)
  • Triptorelin Pam IM susp 11.25mg (Prior Authorization removed)
  • Triptorelin Pam IM susp 22.5mg (Prior Authorization removed)

 

January 2019

No changes

 

Diciembre 2018

Additions:

  • Albendazole Tab 200mg
  • Nivestym Sol Prefilled Syr 300mcg/0.5mL (Prior Authorization)
  • Nivestym Sol Prefilled Syr 480mcg/0.8mL (Prior Authorization)
  • Xarelto Tab 2.5mg (Prior Authorization, Quantity Level Limit)

Removals:

  • Albenza Tab 200mg

 

November 2018

Additions:

  • Drospirenone-Ethinyl Estradiol-Levomefolate Tab 3-0.03-0.451mg
  • Esomeprazole Cap 20mg OTC (Quantity Level Limit)
  • Jantoven Tab 10mg
  • Tydemy Tablet 3-0.03-0.451mg

Removals:

  • Coumadin Tab 10mg
  • Nexium 24HR Cap 20mg OTC
  • Safyral Tab

 

October 2018

Additions:

  • Humira Pen 80mg/0.8mL & 40mg/0.4mL PS/UV Starter kit (Prior Authorization, Quantity Level Limit)
  • Humira Pen Starter kit CD/UC/HS 80mg/0.8mL (Prior Authorization, Quantity Level Limit)
  • Loratadine 5mg Chew
  • Prasugrel 5mg, 10mg Tab (Quantity Level Limit)
  • Retacrit Inj 2000 unit, 3000 unit, 4000 unit, 10,000 unit, 40,000 unit (Prior Authorization)
  • Tadalafil (PAH) 20mg Tab (Step Therapy, Quantity Level Limit)
  • Tazarotene Cre 0.1% (Quantity Level Limit)
  • Tizanidine HCL 2mg, 4mg Tab (Quantity Level Limit)
  • Tymlos Pen 3120mcg (Prior Authorization, Quantity Level Limit)
  • Valganciclovir 450mg Tab (Quantity Level Limit)

Removals:

  • Technivie 12.5mg, 75mg, 50mg Tab
  • Viekira XR 200mg, 8.33mg, 50mg, 33.3mg Tab
  • Viekira XR 250mg, 12.5mg, 75mg, 50mg, Tab Pak

Other Updates:

  • Estradiol Tab all strengths (Quantity Level Limit removed)
  • Ondansetron HCL 4mg, 8mg Tab (Quantity Level Limit)

 

September 2018

No changes

 

Agosto 2018

Additions:

  • Ibuprofen Suspension (Legend) 100mg/5ml
  • Ibuprofen Tab 100mg
  • Omega 3 Ethyl Acids Cap 1gm (Quantity Level Limit, Step Therapy)
  • Sevelamer Tab 800mg (Step Therapy)
  • Telmisartan Tabs 20mg, 40mg, 80mg (Quantity Level Limit)
  • Tolterdodine ER Caps 2mg, 4mg (Step Therapy, Quantity Level Limit)
  • Vemlidy Tab 25mg (Quantity Level Limit)

Removals:

  • Amlodipine-Valsartan-Hydrochlorothiazide Tabs
  • Benzonatate 150mg Cap
  • Betaxolol Tabs
  • Calcitriol Solution
  • Captopril Tabs
  • Captopril-Hydrochlorothiazide Tabs
  • Chlorpropramide Tabs
  • Climara Pro Patch Weekly
  • Diltiazem CD Cap 360mg
  • Femring
  • Fenofibrate Tab 48mg, 145mg
  • Fenofibric DR Caps
  • Fenoprofen Tab 600mg
  • Lidocaine Cream 3%
  • Meclofenamate Caps
  • Methyltestosterone Cap 10mg
  • Nadolol Tabs
  • Nisoldipine ER Tabs
  • Ondansetron Solution
  • Oxaprozin Tab 600mg
  • Oxytrol Patch
  • Pindolol Tabs
  • Pioglitazone-Glimepiride Tabs
  • Pioglitazone-Metformin Tabs
  • Potassium/Sodium Citrates & Citric Acid Solution
  • Premarin Tabs
  • Premarin Vaginal Cream
  • Premphase Tabs
  • Prempro Tabs
  • Tolazamide Tabs
  • Tolbutamide Tab 500mg
  • Verapamil ER Caps 200mg, 300mg

Other Updates:

  • Amlodipine Tabs 2.5mg, 5mg (Quantity Level Limit)
  • Baraclude Solution (Quantity Level Limit)
  • Benazepril Tabs 5mg, 10mg, 20mg (Quantity Level Limit)
  • Benzonatate Caps 100mg, 200mg (Age Limit, Quantity Level Limit)
  • Clonidine Patches 0.1mg, 0.2mg, 0.3mg (Step Therapy)
  • Diclofenac Gel 1% (Quantity Level Limit)
  • Diltiazem CD Cap 180mg (Quantity Level Limit)
  • Diltiazem ER Beads Cap 180mg (Quantity Level Limit)
  • Diltiazem ER Cap 180mg (Quantity Level Limit)
  • Elmiron Caps (Prior Authorization Required)
  • Enalapril Tabs 2.5mg, 5mg, 10mg (Quantity Level Limit)
  • Estradiol Vaginal Cream 0.01% (Prior Authorization Required)
  • Estring Vaginal Ring 2mg (Quantity Level Limit)
  • Flunisolide Nasal Solution 25mcg/act (Quantity Level Limit)
  • Fosinopril Tabs 10mg, 20mg (Quantity Level Limit)
  • Griseofulvin Suspension (Step Therapy)
  • Griseofulvin Tabs (Step Therapy)
  • Hydrocodone-Homatropine Syrup (Age Limit, Quantity Level Limit)
  • Hydrocodone-Homatropine Tabs (Age Limit, Quantity Level Limit)
  • Lidocaine Ointment 5% (Prior Authorization Required)
  • Lisinopril Tabs 2.5mg, 5mg, 10mg, 20mg, 30mg (Quantity Level Limit)
  • Losartan Potassium Tabs 25mg, 50mg (Quantity Level Limit)
  • Mometasone Furoate Nasal Suspension 50mcg/act (Quantity Level Limit)
  • Oxybutynin ER Tablet 15mg (Quantity Level Limit)
  • Oxybutynin IR Tab 5mg (Quantity Level Limit)
  • Oxybutynin Syrup (Quantity Level Limit)
  • Propranolol ER Cap 80mg (Quantity Level Limit)
  • Quinapril Tabs 5mg, 10mg, 20mg (Quantity Level Limit)
  • Ramipril Caps 1.25mg, 2.5mg, 5mg (Quantity Level Limit)
  • Tolterodine IR Tabs 1mg, 2mg (Step Therapy)
  • Trospium ER Caps (Step Therapy)
  • Trospium IR Tabs (Step Therapy)
  • Verapamil ER Tab 120mg (Quantity Level Limit)
  • Verzenio Tabs 50mg, 100mg, 150mg, 200mg (Prior Authorization Required, Quantity Level Limit)

 

July 2018

Additions:

  • Baclofen 5mg Tab (Quantity Level Limit)
  • Diphenhydramine 6.25mg Liq
  • Humira Pediatric Crohns Starter Kit 80mg/0.8mL & 40mg/0.4mL (Prior Authorization, Quantity Level Limit)
  • Humira Pediatric Crohns Starter Kit 80mg/0.8mL (Prior Authorization, Quantity Level Limit)
  • Humira Pen-Injector 40mg/0.4mL (Prior Authorization, Quantity Level Limit)
  • Humira Syringe Kit 10mg/0.1mL (Prior Authorization, Quantity Level Limit)
  • Humira Syringe Kit 20mg/0.2mL (Prior Authorization, Quantity Level Limit)
  • Humira Syringe Kit 40mg/0.4mL (Prior Authorization, Quantity Level Limit)\
  • Pediatric Multiple Vitamins w/Iron drops 11mg/mL
  • Phytonadione 5mg Tab
  • Zenpep 15000 Unit
  • Zenpep 3000 Unit

Removals:

  • Mephyton 5mg Tab

 

June 2018

Additions:

  • Praziquantel (Prior Authorization Required)
  • Tasigna 50mg Tab (Prior Authorization Required, Quantity Level Limit)
  • Zenpep 10000 Unit

Removals:

  • Biltricide

 

Mayo 2018

Additions:

  • Firvanq Sol 25mg/Ml
  • Firvanq Sol 50mg/Ml
  • Flovent HFA Inh 110mcg
  • Flovent HFA Inh 220mcg
  • Flovent HFA Inh 44mcg
  • Imbruvica Cap 70mg (Prior Authorization Required)
  • Jardiance 10 Tab (Step Therapy Required)
  • Jardiance 25 Tab (Step Therapy Required)
  • Synjardy 12.5-1000 Tab (Step Therapy Required)
  • Synjardy 12.5-500 Tab (Step Therapy Required)
  • Synjardy 5-1000 Tab (Step Therapy Required)
  • Synjardy 5-500 Tab (Step Therapy Required)
  • Synjardy Xr Tab 10-1000 (Step Therapy Required)
  • Synjardy Xr Tab 12.5-1000 (Step Therapy Required)
  • Synjardy Xr Tab 25-1000 (Step Therapy Required)
  • Synjardy Xr Tab 5-1000 (Step Therapy Required)

Removals:

  • Aquaphilic Oin 10% Carb
  • Aquaphilic Oin 20% Carb
  • Benziq Wash Liq 5.25%
  • Biogtuss Liq
  • Bp Wash Liq 2.5%
  • Brompheniramine & Phenylephrine Susp 6-10 Mg/5ml
  • Capzasin-P Cre 0.035%
  • Chewable Chw Iron
  • Chld Asafree Elx 80/2.5ml
  • Chlorhexidin Sol Gluconat
  • Creamy Face Liq Wash 4%
  • Drs Choice Pad Blister
  • Fluorabon Dro
  • Fluoroplex Cre 1%
  • Flura-Drops Dro 4drp=1mg
  • Gas-X Infant Dro
  • G-Levocarnit Sol 1gm/10ml
  • Hemorrhoidal Sup
  • Johnsons Pow Baby
  • Lanacort 10 Cre 1%
  • Lax Diet Sup Tab 500mg
  • Little Tummy Dro Laxative
  • Lubricnt Eye Dro 0.5% Op
  • Mag Oxide Tab 250mg
  • Magnesium Tab 200mg
  • Mg217 Tar Sha 15% Medi
  • Monistat 7 Kit Combo Pk
  • Naturl Fiber Pow 68%
  • Neotuss Liq
  • Perio Med Con 0.63%Mnt
  • Phytonadione Liq
  • Prostate Cap 140mg
  • Ra Magnesium Cap 500mg
  • Ra Therapetc Sha Shampoo
  • Scalacort Lot 2%
  • Silver Nitr Mis Appl
  • Sleep Aid Tab 50mg
  • Sm Magnesium Tab 250mg
  • Sod Fluoride Tab 0.5mg F
  • Sod Fluoride Tab 1mg F
  • Tgt Apap Dro Infants
  • Theratears Sol Op
  • Theratears Sol Op
  • Titralac Chw 420mg
  • Vitamin K-1 Pow
  • X-Seb T Perl Sha 10%

Aetna Better Health also covers certain over-the-counter drugs, if they're on our list. Some are covered, under certain rules. Si se cumplen las pautas de cobertura para ese medicamento, Aetna Better Health cubrirá el medicamento. Like other drugs, over-the-counter drugs must have a prescription from a provider for them to be covered at no cost to you.

You can look to see if your over-the-counter medicines are on our formulary. You can also check with Member Services at 1-866-827-2710, TTY 711. When you call, have a list of your over-the-counter medicines ready. Ask the representative to look up your medicines to see if they’re on the list.

Aetna Better Health Specialty Drugs are filled by CVS Specialty Pharmacy. A specialty pharmacy fills drugs and has other services to help you. El programa de medicamentos especiales tiene servicios especiales para usted:

  • You can talk to a pharmacist 24 hours a day, seven days a week
  • Counseling about your drug and disease
  • Coordination of care with you and your doctor
  • Delivery of Specialty drugs to your home or doctor’s office
  • You can drop off your prescription and pick up your drug at any CVS Pharmacy (including those inside Target stores)

You can call CVS Specialty Pharmacy at 1-800-237-2767; TTY/TDD: 1-800-863-5488. CVS Specialty Pharmacy will help you with filling your specialty drug. The specialty drug list lists all the specialty drugs available.

View our Frequently Asked Questions for answers to common questions.

 

Managing a medication routine that requires you to take multiple drugs at different times can be a challenge. With CVS Pharmacy®, you can take advantage of the convenience of having your medications organized for you by day and time of dose with Multi-Dose Packaging.

Multi-Dose Packaging or “MDP,” can help you take medications as prescribed, and reduces the confusion and the stress of managing a complex daily schedule of drugs and dosages.

Personalized

Each order is custom-filled and individually labeled just for you with your medications name, description and dosage.

Organized by date and time

Each pack is clearly marked with the date, day of the week and simple icons telling you when to take your next dose.

Timesaving

Your 30-day supply of multi–dose packs means fewer trips to the pharmacy and less time organizing multiple bottles and pill boxes.

Convenient

The dispenser box holds all your medications in one place. Work, travel or on the go, packs are easy to take along with you.

How does MDP work?                                

  • MDP organizes your medications for you in one continuous strip of personalized 30-day packs, labeled and in order by the date and time of day they should be taken
  • When you’re due for your next dose, simply tear your next scheduled pack(s) from the strip and take your medications as directed
  • Individual packs are stored in a convenient dispenser box, and can be shipped directly to your home or to the CVS Pharmacy® of your choice for pick up
  • There is no additional cost for MDP or for home delivery1

 Sign up today!

 Here is what you’ll need to get started:

  1. Your list of medications with prescriber information
  2. The location (s) of where you currently fill your prescriptions
  3. Billing/insurance information

 

*Multi-Dose packaging is provided without additional fees. Drug costs may change when prescriptions are transferred to a new pharmacy or change from a 90-day prescription to a 30-day prescription. To align prescriptions on a 30-day cycle, 1 or more additional co-pays may be required by the patients plan. Not all medications can be included in the Multi-Dose packs. Please contact your CVS Pharmacy team for additional information.

**Available 24/7 in select states and stores.

© 2018 CVS Pharmacy, Inc.

If you take medicine for an ongoing health condition, you can have them mailed to your home. Aetna Better Health works with a company called CVS Caremark, to give you this service which is available at no cost to you. If you choose this option, your medicine comes right to your home. You can set up your refills. You can ask pharmacists questions.

Here are some other features of home delivery:

  • Pharmacists check each order for safety.
  • You can order refills by mail, by phone, online, or you can sign up for automatic refills.
  • You can talk with pharmacists by phone.

It’s easy to start using mail service
Choose ONE of the following three ways to use mail service for a medicine that you take on an ongoing basis:

  • Call the CVS toll-free number at 1-855-271-6603, TTY 711 (24 hours a day, 7 days a week). They will let you know which of your medicines can be filled through CVS mail service pharmacy. CVS will then contact your doctor for a prescription and mail the medicine to you. When you call, be sure to have:
    • Your Plan member ID card
    • Your doctor’s first and last name and phone number
    • Your payment information and mailing address
  • Go to our member portal to register or login. Once you enter the member portal, go to Caremark.com. Click on start mail service to register to print off the mail order form or you can contact CVS at 1-855-271-6603. Be sure to have your member ID card handy when you register for the first time.
  • Fill out and send a mail service order form. If you already have a prescription, you can send it to CVS Caremark with a completed mail service order form. If you don’t have an order form, you can download it. You can also request one by calling Member Services at 1-866-827-2710, TTY 711.

Have the following information with you when you complete the form:

    • Your Plan member ID card
    • Your complete mailing address, including ZIP code
    • Your doctor’s first and last name and phone number
    • A list of your allergies and other health conditions
    • Your original prescription from your doctor.

CVS Mail-Order Service Form

Your medicine bottle label says how many refills you can have. If your provider hasn't ordered refills, and you think you need one, you must call him or her a few days before your medicine runs out. When you call, ask your provider about getting a refill. He or she may want to see you first.