• Don’t lose your benefits

    If your contact info isn't current, you won’t get notified when it's time to renew your CHIP coverage. To update your address, phone number or email, call 1-800-692-7462 (TTY: 711).

    Log in to your online account

  • Coronavirus

    Coronavirus (COVID-19) is a contagious respiratory illness caused by a virus. We’re here to answer your questions to help you stay healthy.

    Coronavirus FAQs

  • Bright Expectations Maternity Care Program

    We have a special program for new moms and moms-to-be. You can also join other programs to help you and your family stay healthy.

    Learn more about our extra programs and services

  • Secure web portal

    Our secure member web portal is an easy-to-use wellness tool for a healthier you. It's your go-to resource for using your Aetna Better Health benefits and services.

    Visit the portal page to get started or to register

  • Aetna Better Health

    We offer Medical Assistance and CHIP coverage for you and your family.

    Learn more about becoming a member

  • Free Cell Phones

    Stay connected with us, your doctor and family and friends. All you have to do is sign up for a free phone with SafeLink. You'll also get free minutes and unlimited texting.

    Learn more

Becoming an Aetna Better Health Kids Member

Your child(ren) under age 19 may qualify for  Children’s Health Insurance Program (CHIP) if you do not have other health coverage. You can qualify for these programs based on your income, household size and other factors. CHIP provides no cost or low-cost health coverage to thousands of Pennsylvanians.

It’s easy to apply:

Starting April 3, 2023, you will be able to submit applications, renewals, and verification documents in several ways:

  • Online at dhs.pa.gov/COMPASS.
  • Upload photos of verification documents on the free myCOMPASS PA mobile app.
  • Call 1-866-550-4355 or call CHIP at 1-800-986-5437 and select option 2 to complete applications and renewals via phone.
  • Mail, fax, or drop off items in person to your local County Assistance Office (CAO).


How do I find my local County Assistance Office?

You can find the address, phone number, and hours of operation of your local County Assistance Office by:


How do I report changes in my household after application and before renewal?

You can use COMPASS, the myCOMPASS PA mobile app, or call the Customer Service Center at 1- 877-395-8930 or 1-215-560-7226 in Philadelphia to report changes such as household size, change in income, or a new address.


Will I still be able to contact my CHIP health insurance company?

Yes. You will still receive communications from your health insurance company and be able to contact them with questions about benefits, services, and premiums.