Skip to main content

Contact us

On this page, you can use quick links to processes like claims and prior authorization (PA). You can also connect to pages that help you file an appeal or check member eligibility. For a complete list of our contact information, download the quick reference guide (PDF).

Here’s what to do

We want to make it as easy as possible to find what you need. Choose the topic you need to find the page that explains each of these processes. Then, follow the steps.

Other ways to connect


You can call Provider Relations at 1-800-279-1878 (TTY: 711). We’re here for you Monday through Friday, 8 AM to 6 PM.


Aetna Better Health® of Virginia
ATTN: Provider Relations
PO Box 818044
Cleveland, OH 44181-8044

Still need support? 

If you’ve already tried the above service options and haven’t been able to resolve your question or issue, contact us. It may take several days to receive a response.

Contact us

Also of interest: