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Questions?
You can call Provider Relations at 1-800-279-1878 (TTY: 711). We’re here for you Monday through Friday, 8 AM to 6 PM.
Getting started
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Getting started
When you join our network, we’ll provide an initial orientation (based on provider type).
After that, you’ll have ongoing training and education, including website navigation, periodic provider newsletters and bulletins, and so much more.
Questions about joining our network? Just visit the join our network page for more information.
You can also check the quick reference guide or the provider manual for answers to many of your questions. Or you can call us.
Availity® training
The Provider Portal is an online tool that lets us communicate health care information directly to providers. In 2021, we transitioned from the Medicaid Web Portal (MWP) to Availity as our Provider Portal.
You need to register for the Availity Provider Portal before you can start using its many features. To learn more about how to register for the Availity Provider Portal, just visit the Provider Portal page.
Training and resources
Required health equity training
All providers must complete health equity training. Patient satisfaction and positive health outcomes are directly related to good communication, in a culturally competent manner, between a member and their provider.
Resources for training and other continuing education
Learn more about health equity by checking out the continuing education programs on the U.S. Department of Health and Human Services website. You can earn up to 9 hours of credits at no cost.
These programs are endorsed by the American Medical Association (AMA), American Academy of Family Physicians (AAFP) and the American College of Physicians (ACP).
Featured training course (available upon request): Aetna Medicaid LGBTQ for providers
Addressing Maternal Health Disparities: Changes You Can Make to Your Practice
Training attestation form
Once you’ve completed your training, be sure to complete and submit the attestation form (PDF).
Trauma-informed care responds to the impact of trauma through recognition and understanding. We take our members’ safety and ability to make their own choices seriously.
Want to learn more? Just watch these videos:
- Introduction to trauma-informed care
- Trauma-informed care in foster care
- What is trauma-informed care?
You can also check out the Center of Excellence for Integrated Health Solutions (CoE) website.
Health literacy is the ability to obtain, process and understand basic health information and services needed to make appropriate health decisions. Anyone who provides health information and services to others, such as doctors, nurses, dentists and public health workers, need health literacy skills, too. These skills enable them to:
- Communicate about health and health care
- Process what people are explicitly and implicitly asking for
- Understand how to provide useful information and services
- Decide which information and services work best for different situations and people
Want to learn more? Just check out these resources:
U.S. Department of Health and Human Services – Health Resources and Services Administration (HRSA): Learn how to recognize and address the culture, language and health literacy of diverse members and communities.
Agency for Healthcare Research and Quality (AHRQ): This resource offers a wide range of programs for promoting health literacy skills.
Centers for Disease Control and Prevention (CDC): Find information on health literacy, including how to develop materials and activities and other trainings.
Centers for Medicare and Medicaid Services (CMS): The tool kit on the page offers tips for making written materials clear, effective and easier to use.
CVS Health Equity Education Hub: Preventive Health Education
You can find more information about training on the HEDIS page.
Communication between health care professionals can lead to better outcomes for patients. Not sure where to start? You can check out these FAQs about how to discuss sensitive topics.
When and how can you share info about patients you’re treating for mental health conditions?
What are some ways to address social determinants of health challenges?
HEDIS is a registered trademark of the National Committee for Quality Assurance (NCQA).