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- Get to know your benefits
  
  We offer benefits and services that take care of the whole you. You can see a quick snapshot of your benefits.
  
  Medicaid benefit snapshot
  
  Children’s Health Insurance Program (CHIP) benefit snapshot
  
  Mountain Health Promise (MHP) benefit snapshot
- Featured benefits
  
  Some benefits go beyond your standard health coverage. Here are some extras you can enjoy:
  
  Rewards you can earn
  
  Health coaching
- Member Services
  
  Have questions about using your benefits? Just contact us. Or call us at 1-888-348-2922 (TTY: 711). We’re here for you 24 hours a day, 7 days a week.
  
  Contact us
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- Qualify
- Apply
- Choose a plan
- Renew or switch
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- Get the most from your plan
- Tools, info and updates
- Member handbook, materials and forms
- Resources and services
- News and events
- Common questions and answers
- Member Advisory Committee
- Emergency planning
- Rights and responsibilities
- More member support
- Your legal health decisions (Advance directives)
- Fraud, waste and abuse
- Complaints and appeals
- Prior authorization (PA)
- Quality improvement
- Use your member portal
  
  You can do a lot with your health plan when you use your Member Portal. It’s where you can:
  
  Find your digital member ID card
  
  Search for or change providers
  
  Manage your plan benefits from anywhere
  
  Log in to your Member Portal or sign up if you don’t already have an account.
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- Ways to get healthier
- Women’s health
- Mental health
- Understanding emergencies vs. nonemergencies
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- Doctors or hospitals
- Use our provider search tool
- Medicines
- Check the West Virginia Bureau for Medical Services Preferred Drug List (PDL) 
- Pharmacies
- Find a pharmacy near you 
- Other care providers
- Find a dental provider
- Find a vision provider

Contact us

Have questions or need language help? Just call Member Services at 1-888-348-2922 (TTY: 711). To reach the Crisis Line, just call and choose the Crisis Line option. To reach the 24-Hour Nurse Line, just call 1-855-200-5975 (TTY: 711). We’re here for you 24 hours a day, 7 days a week.

We’d love to hear from you

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*Name

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Phone Number For example: 1222333444

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Other ways to contact us

Mail

Mail:

Aetna Better Health® of West Virginia Attn: Member Services 500 Virginia Street, East, Suite 400 Charleston, WV 25301

Fax

Fax: ${member_services_fax}

Phone

Phone: 1-888-348-2922 (TTY: 711). We’re here for you ${member_services_hours}.

Things you might want to do

Become a member

Learn how to enroll in and apply for Mountain Health Trust or WV CHIP and choose Aetna Better Health of West Virginia as your health plan.

Understand your benefits

Members receive a wide range of benefits and services. Learn more about what Mountain Health Trust, WV CHIP or Mountain Health Promise covers.

Find a provider

Find the local care you need, from vision and dental care to primary care physicians, specialists and COVID-19 testing.