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Rides
Need a ride to your health care visits or pharmacy? Let us help you get there. You can get rides to the services we cover.
Questions?
Call us at 1-866-329-4701 (TTY: 711). We’re here for you Monday to Friday, 8:30 AM to 5:00 PM CT.
What rides does your plan cover?
What rides does your plan cover?
Ambulance rides
If you have no way to get to the hospital during an emergency, call 911. We cover ambulance rides on the ground in a medical emergency for all members.
Nonemergency medical rides
You can also get rides for your nonemergency medical needs, like visits to your:
- Provider (doctor, nurse or physician assistant)
- Pharmacy (directly after a provider visit)
You have no limits for how many rides you can use. Your benefits include:
- Curb-to-curb service when you need it
- Wheelchair transportation compliant with the Americans with Disabilities Act (ADA)
- Mileage reimbursement
When to ask for a ride
When to ask for a ride
Ask for a ride as early as you can — at least 2 business days before you need it for regular trips.
Sometimes you may ask for a ride with less notice, like:
- Pick up after discharge from a hospital
- Trips to the pharmacy to pick up medication or approved medical supplies
- Trips for urgent conditions (not emergencies but severe or painful enough to need treatment within 24 hours)
Need to cancel your health care visit? You’ll want to let us know before the approved and scheduled trip.
How to set up a ride
How to set up a ride
Be sure to ask for a ride at least 2 business days before you need it. Just call us at 1-866-329-4701 (TTY: 711). We’re here for you Monday to Friday, 8:30 AM to 5:00 PM CT.
Be sure to have this info ready when you call:
- Your first and last name
- Your date of birth
- Your home address, including ZIP code, for the pick-up
- Your phone number
- Name of your provider
- Date and time of your health care appointment
- If anyone is traveling with you (you can take one person as an attendant)
- If you have special travel needs (example: wheelchair access)
We’ll also ask some questions to find the best option for you, like:
- Are you able to take public transportation?
- Are you able to walk from your door to the vehicle with little or no help?
- Do you use any devices, such as a walker, cane or wheelchair?
- Do you normally travel alone, or do you need someone to help you?
Have an urgent need? Or problems with the service?
Just call us at 1-866-329-4701 (TTY: 711). We’re here for you Monday to Friday, 8:30 AM to 5:00 PM CT.
Ride tips to remember
Get help from an attendant
Do you need someone to go with you? If you do, we’ll cover these ride costs for up to one eligible adult.
Mark your calendar
Remember to mark your calendar for the date and time of your appointment. You'll want to be ready 30 minutes before your driver is due to arrive.
Ride rules for children and youth
- Age 16 and older: Members can travel alone.
- Age 12 to 15: Parents must sign a waiver before these members can travel alone.
- Age 11 and under: An adult at least age 18 must travel with these members.