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We love to hear from our members

If you have feedback, a question or would like to share your story with us, tell us about it! Puede contactarnos mediante varios medios.

Servicios para miembros

Medallion/FAMIS – Member Services
1-800-279-1878 (TTY: 711)
24 hours a day, 7 days a week

CCC Plus – Member Services
1-855-652-8249 (TTY: 711)
24 hours a day, 7 days a week

If you need to fax us, our toll-free fax number is 866-207-8901.

HMO SNP - Member Services
1-855-463-0933 (TTY: 711)

24 hours a day, 7 days a week

Language Interpretation - Interpretación de Lengua

Call Member Services at the phone number listed above if you need help in another language or format. We'll get you an interpreter in your language. You can ask for a verbal or sign language interpreter if you need help talking to your doctor during your visit. You won't need to pay for these services.

If you have a hard time seeing, or you don't read English, you can get information in other formats such as large print or audio. These services are at no cost to you.

Learn more about our multi-language translation and interpreter services available to members.

Our address

Aetna Better Health of Virginia
Attn: Member Services
9881 Mayland Drive
Richmond, VA 23233

Mail paper claims to:

Aetna Better Health of Virginia
P.O. Box 63518
Phoenix, AZ 85082-3518

To request a printed copy of any information on our website or in print (including member materials, such as the member newsletter or handbook), please call Member Services at the phone number listed above. Se lo podemos enviar por correo. Es gratis.

* Campos obligatorios

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